Overview:

Welcome guests in a hospitality environment and provide superior customer service.

Responsibilities and requirements:

· Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and assist individuals with disabilities.

· Monitor club lounge for seating availability, service, safety, and well-being of guests.

· Work with a variety of customers while always respecting their privacy and working at the highest level of professionalism.

· Answer guest inquiries regarding the city and local events/attractions.

· Maintain cleanliness of bar, bar unit, tables along with seating areas.

· Stock ice, glassware, and supplies along with anticipating replenishment needs.

· Wash any dishes and serving utensils as needed.

· Complete opening/closing duties per company standards.

· Fill out requisition on all necessary supplies along with transporting them from storeroom to bar set-up area as required.

· Secure all alcohol beverages, cabinets, and storage areas.

· Forecast meal requirements and communicate special requests to the kitchen.

· Report any accidents, injuries, and unsafe work conditions to manager.

· Comply with standards/regulations to encourage a safe and efficient hotel operation.

· Maintain a high standard of professional appearance/grooming to include wearing the proper uniform and name tag.

· Participate in day-to-day operations and establish a pleasant relationship with staff.

· Attend/Participate in all meetings and training required by management.

· Perform other duties as assigned by management.

Qualifications and Education Requirements

· High school diploma or GED required.

· Must be 21 years old.

· Previous customer service and Marriott experience preferred.

· Microsoft Office Suite (Outlook, Excel, Word) preferred.

· Detail oriented with strong verbal/written communication skills required.

· Able to work well in stressful situations and maintain composure under pressure.

· Must pass a background check and drug screen.

Physical requirements

· Must be able to stand/walk for extended periods of time.

· Able to lift, carry, push, and pull up to 10-25 lbs.

Disclaimer:

The job description is not an exhaustive list of all functions the employee may be required to perform. Valley Hospitality reserves the right to revise the job description at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.