What are the responsibilities and job description for the Opelika Ford/CDJR - Service Concierge position at OPELIKA FORD INC?
JOB DESCRIPTION
Greenway Automotive Group is one of the world's most progressive, privately held automotive companies proudly serving Florida, Alabama, Georgia, Missouri, South Carolina, Pennsylvania, Tennessee, Texas, and China. The Group's 46 domestic automotive dealerships include some of the nation's top ranked performers in sales, service, customer satisfaction, and profitability. Greenway Automotive Group is an Equal Opportunity Employer.
Opelika Ford is looking for high energy individuals to play key roles in the rapid growth of our Service Department! We offer an excellent career path for talented individuals who recognize opportunity, demonstrate their ability to achieve, and value the rewards they receive.
We're looking for a go-getter. A successful Service Concierge must have strong communication skills and the drive to exceed sales goals. You’ll need to be self-motivated, organized, and resourceful. Service concierge help potential customers see the value in company services and maintain strong relationships in order to generate sales leads.
We offer a Great benefits package and a fun place to work.
If this sounds like the perfect opportunity for you, then we encourage you to apply now!
RESPONSIBILITIES
- Upgrade service customers from their current vehicle or buy their current vehicle for our preowned inventory
- Assist customers coming in for service to learn of opportunities available to help upgrade their current vehicle
- Call service appointments prior to arrival
- Send communications offering upgrade opportunities and following up with service customers to offer our inventory
- Present a vehicle buyback value for conquest customers or a presentation of options to upgrade their current vehicle to one in our inventory.
- Call KBB leads and schedule appointment to buy their vehicle
- Performs other duties as assigned
Qualifications:
- No sales experience required!
- A friendly and energetic attitude with a focus on customer service
- Steady work history and is committed to starting a new career
- Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
- A positive and outgoing personality with an expertise in developing relationships
- Possess a valid driver's license and be in good standing
- Strong negotiation and presentation skills
BENEFITS:
· Friendly work schedule - No more than 40 hours per week
· Two days off per week
· Paid Vacation
· Competitive Pay & Benefits
· Excellent Advancement Opportunities
· Employee Purchase and Service Discounts
· Full benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
· 401(k) Retirement Savings Plan
· Team-oriented, professional and fun work environment