What are the responsibilities and job description for the Referral Desk Representative position at Valley Family Health Care Inc?
Description
POSITION TITLE: Referral Desk Representative
RESPONSIBLE TO: Director of Nursing
FLSA STATUS: Non-Exempt
Purpose of the Position: The Referral Desk Representative makes referral appointments with specialist and other providers as directed by VFHC medical providers and tracks all referrals in the EHR using the Open Orders report. This position ensures that referrals are completed and outside correspondence from specialists are scanned into patient charts.
Requirements
QUALIFICATIONS:
- High School Diploma or equivalent is required.
- Must be familiar with medical terminology.
- Previous experience in medical office preferred.
- Must be accurate, exacting, orderly and methodical in work detail.
- Must have excellent computer skills and experience with web-based programs.
- Bilingual in English/Spanish is a plus.
RESPONSIBILITIES:
- Process referrals as directed by medical provider.
- Contact specialist’s office to schedule appointments.
- Fax pertinent information to specialists.
- Contact insurance companies for prior authorizations.
- Enter a data related to referral in the EHR.
- Communicate with patient and notify patient of all information pertinent to the referral appointment including but not limited to date, time, name of specialist, address of specialist.
- Contact specialist for consult reports.
- Perform other related duties as required for health center operations.
- Maintain strict confidence on all information gained in the performance of duties.
- Assist with meeting quality measures by completing tasks related to VFHC initiatives.
- Perform other duties as assigned.
Physical Requirements:
- Must be able to lift 25 lbs.
- Continuous sitting, standing, walking.
- Correctable vision and hearing.
- The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
- The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.