What are the responsibilities and job description for the Information Technology Technician position at Valley Family Health Care Inc?
Description
POSITION TITLE: Information Technology Technician
RESPONSIBLE TO: Information Technology Manager
FLSA STATUS: Non-Exempt
Purpose of Position: Assist IT Manager with installation, maintenance, and troubleshooting of company IT systems. Requires travel and may require transporting small/medium sized equipment. Rapid-response deployments may require extended hours/off shifts.
Requirements
RESPONSIBILITIES:
Company Mobile Device Management (iOS, Android, Windows):
- Provide, maintain and support company owned devices including: cell phones, mobile hotspots, tablets, laptops, touch computers etc.
- Log all devices and current possession.
- Furnish replacements as required.
- Process purchases, upgrades, insurance/warranty/repair claims and orders.
- Verify device firmware and software updates for required applications.
- Support requires traveling to job locations and troubleshooting in the field.
- Must pass a pre-employment drivers license record check and be cleared to drive our vehicles.
Server Administration:
- Provision and maintain Active Directory and Group Policy.
- Maintain router/switch labelling and diagrams.
- Monitor backup activities and escalate issues.
- Assist System Administrator troubleshooting, implementing and maintaining new/updated services.
PC Administration:
- Maintain desktop and laptop units.
- Patch management: Windows, Java, Flash, browsers, proprietary applications.
- Install, configure and maintain local and network peripherals.
- Accept/respond, troubleshoot/repair end user hardware and software support requests.
- Software installations and deployments.
- Verify system configurations.
Networking and Security:
- Assist System Administrator troubleshooting, implementing and maintaining networking and connectivity across multiple sites.
- Troubleshoot end user connectivity issues.
- Respond to top level outages and critical system failures.
- Open tickets with vendors/ISPs and provide Level I troubleshooting.
- Communicate regarding issues from on-site. Stand by as required.
- Deploy and maintain antivirus software.
- Ensure scan schedules are performing properly.
- Ensure trigger notifications are functioning.
- Respond to triggers/alerts; remove malware and repair infected machines. Isolate major issues and escalate as necessary.
Site Turn-up/Turn-down:
Assist team with rapid-response and long term site deployments.
- Assist team with breaking down deployed sites.
- Perform various installation/cancellation tasks by management directive.
Disaster Recovery and Mitigation:
- Perform and assist team by management directive to execute the IT Disaster Recovery Plan and meet deadlines on schedule.
- May require physical lifting/moving, crawling, use of ladder and small tools.
- Basic knowledge of electrical systems/wiring beneficial.
Supplies:
- Stock and distribute various accessories including: Power, video, USB, etc. cables, device chargers, external storage devices/flash drives, monitors, label printers, speakers, docking stations, mice and keyboards, video and USB adapters.
General Support:
- Assist staff with teleconferencing and virtual meetings.
- Assist staff with assembly meetings; set up projectors, TV and sound equipment as required.
- Communicate scheduled and unscheduled maintenance/outage/repair/deployment notifications.
Quality Improvement:
Participates in improving VFHC performance, processes, or programs through quality improvement which will be demonstrated in at least one instance annually.
Physical Requirements:
- Ability to lift up to 75 lbs.
- Prolonged sitting, bending, stooping, walking and standing.
- Correctable vision and hearing.
- Must be able to read, write and speak clearly.
- Manual dexterity.
Administrative Guidelines:
Personnel Policy and Procedures Manual.
