What are the responsibilities and job description for the Head of Consumer & SMB Platforms position at Valley Bank?
At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice--building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth--with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.
At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you--working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients--that includes all our associates as well.
The Head of Consumer & SMB Platforms is responsible for driving the strategic vision, architecture, and execution of the company's core technology platforms. This role oversees the development, integration, scalability, and reliability of foundational systems that support product and engineering teams across the organization.
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Responsibilities Include But Are Not Limited To
Required Skills
At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you--working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients--that includes all our associates as well.
The Head of Consumer & SMB Platforms is responsible for driving the strategic vision, architecture, and execution of the company's core technology platforms. This role oversees the development, integration, scalability, and reliability of foundational systems that support product and engineering teams across the organization.
,
Responsibilities Include But Are Not Limited To
- Develop and execute on a strategic roadmap for the technology platforms for the Consumer and Small Business segment of the bank
- Oversee the development and management of origination and online banking platforms (internal and third party), to drive competitive data-driven onboarding and digital banking experiences
- Partner with data engineering and data science teams to drive integration between operational and analytical platforms to enable AI-driven customer experiences and deep customer insights
- Manage loan origination systems, streamlining processes and enhancing efficiency to reduce friction in the loan origination process
- Collaborate with cross-functional teams, including product management, marketing, technology, data-analytics, risk/compliance, information security to ensure cohesive and integrated platform solutions
- Foster a customer-centric mindset within the team, prioritizing user experiences and customer satisfaction
- Lead and mentor a team of professionals, providing guidance, support, and development opportunities to enhance team performance and growth
- Stay abreast of industry trends and actively use benchmarks to maintain competitive customer experiences and efficient use of technology platforms
- Ensure compliance with regulatory requirements and industry standards, maintaining the highest level of integrity and trust in all platform operations
Required Skills
- Deep understanding of banking technology, digital platforms, and data integration
- Prior experience with leading technology transformation projects, platform migrations and integrations within a distributed platform ecosystem
- Ability to influence executive leadership and to operate independently
- Proven experience in leading teams and developing strategic roadmaps for business architecture, preferably in a banking or financial services environment
- Strong customer mindset with a focus on enhancing user experiences
- Knowledge of bank regulatory requirements and industry standards.
- Minimum of 10 years of experience leading the implementation and management of banking technology platforms
- Bachelors Degree in technology or data-centric discipline (Computer Science, Engineering, Information Systems, Data Engineering)
- Demonstrated prior experience in both iterative/agile and traditional project/product development methodologies
- Demonstrated experience in leading third-party relationships for key platforms
- Demonstrated working knowledge of functional and non-functional testing of web and mobile applications (both customer-facing and employee-facing)
- Minimum of 5 years of experience leading product and platform teams
- Master's degree in a technology or data-centric discipline