What are the responsibilities and job description for the IT Support Engineer position at Validity Inc.?
LOCATION: We are focused on identifying local candidates who can work a hybrid office-based position (Tuesday, Wednesday and Thursday) in the team’s Boston, Massachusetts location. This role is not eligible for remote work or relocation.
About The Role
As an IT Support Engineer, you will play a role in selecting, installing, configuring, and maintaining core IT systems that drive our business operations. You will provide both in-person, on-site (Boston, MA 3 days per week) and remote support to employees, ensuring seamless technology experiences across all locations.
This position reports directly to the Director of IT and collaborates closely with cross-functional teams to deliver innovative solutions and exceptional service.
Candidates must be immediately available to work 3 days per week in the team's Boston, MA (Financial District) office location. On-site days are Tuesday, Wednesday, and Thursday of each week. On-site interview attendance is required for this role. This role is not eligible for remote work or relocation.
Team Dynamic
Our IT team fosters a collaborative, supportive environment where knowledge sharing and teamwork are valued. We work together to empower the entire organization’s success.
Position Duties And Responsibilities
About Validity
For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Connect – are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.
Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun.
Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter.
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Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law.
_____________________________________________________________________________
Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice
About The Role
As an IT Support Engineer, you will play a role in selecting, installing, configuring, and maintaining core IT systems that drive our business operations. You will provide both in-person, on-site (Boston, MA 3 days per week) and remote support to employees, ensuring seamless technology experiences across all locations.
This position reports directly to the Director of IT and collaborates closely with cross-functional teams to deliver innovative solutions and exceptional service.
Candidates must be immediately available to work 3 days per week in the team's Boston, MA (Financial District) office location. On-site days are Tuesday, Wednesday, and Thursday of each week. On-site interview attendance is required for this role. This role is not eligible for remote work or relocation.
Team Dynamic
Our IT team fosters a collaborative, supportive environment where knowledge sharing and teamwork are valued. We work together to empower the entire organization’s success.
Position Duties And Responsibilities
- Administer on-premises and cloud servers, applications, and network infrastructure.
- Automate onboarding and offboarding processes using Powershell scripting, Bettercloud and other industry-standard tools.
- Champion the adoption of cloud technologies to deliver scalable, secure solutions.
- Provide prompt, professional IT support to local and remote employees.
- Manage back-office systems (servers, storage, networking) critical to business operations.
- Oversee SaaS applications (O365, Google Workspace, Entra, Okta, Slack, Zoom, etc.).
- Develop and maintain documentation for IT operations and user education.
- Maintain hardware and software inventories
- Build strong relationships with internal stakeholders.
- Independently resolve technical issues, perform root cause analysis, and implement preventive measures.
- Support audit evidence collection, ongoing compliance activities and incident response.
- Communicate effectively with all levels of the organization.
- Experience administering large-scale O365 and Google Workspace.
- Experience building, managing and monitoring laptops, servers and other devcies via Jamf, Intune, ConnectWise.
- Experience with industry standard security solutions.
- Strong background in supporting Windows, Mac and Linux users.
- Entra ID, Azure, Microsoft 365, Active Directory, Okta.
- Prior experience in a mid-sized enterprise IT team (500 employees).
- Exceptional customer service and communication skills.
- Ability to participate in on-call rotation and occasional travel.
- This role requires the ability to work 3 days per week in the team's Boston, MA (Financial District) office location. On-site days are Tuesday, Wednesday, and Thursday of each week. This role is not eligible for remote work or relocation.
- Bachelor’s degree in Information Technology or related field.
- Experience leading teams through Agile processes
- Expertise managing Cisco Meraki
About Validity
For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Connect – are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.
Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun.
Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter.
_____________________________________________________________________________
Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law.
_____________________________________________________________________________
Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice
Salary : $70,000 - $100,000