Junior Service/Support Consultant

Junior Service/Support Consultant (Must reside within commuting distance of Kennesaw, Georgia)

This position is part of a team dedicated to supporting clients utilizing the ProfitZoom ERP system. The

ideal candidate will possess excellent customer-facing skills, a strong commitment to client satisfaction,

and a demonstrated work ethic. The support consultant must quickly acquire in-depth knowledge of all

ProfitZoom functionalities to effectively address technical, functional, and user-related inquiries via phone,

email, or remote desktop. This role involves diagnosing software issues, guiding users through solutions,

documenting incidents, and facilitating communication between end-users and developers to maintain

optimal system performance.

Position Requirements:

• BS/BA in Engineering, Business, Finance, or equivalent experience.

• Ability to excel in a fast-paced environment.

• Excellent verbal and written communication skills, with the capacity to interact patiently and

professionally with customers of varying technical abilities and deliver timely assistance to ensure

high levels of satisfaction.

• Strong analytical and troubleshooting abilities to identify, replicate, and resolve complex technical

problems, including debugging and software analysis.

• Exceptional documentation skills for accurate record-keeping within a ticketing system.

• Self-motivated, demonstrating ownership, proactive follow-through, and a commitment to

exceptional client service.

• Advanced computer literacy, including proficiency in MS Office and Internet applications, with the

motivation to advance technically.

• Strong analytical and organizational capabilities are essential.

• General understanding of standard financial practices is advantageous.

Responsibilities:

• Engage directly with clients to understand and address their issues, offering effective solutions

promptly.

• Manage and resolve support tickets efficiently to ensure prompt resolution of client concerns.

• Document reproducible steps for reported issues to aid in developer troubleshooting.

• Devise interim solutions when permanent resolutions are not immediately available.

• Collaborate with other departments to address complex issues and facilitate seamless customer

experience.

• Maintain thorough documentation of all customer interactions in accordance with organizational

standards.

Qualifications:

• One to two years of experience in web- and mobile-based application services
• Strong general computer literacy including MS Office suites especially EXCEL, Jasper reports knowledge is a plus
• A high attention to detail and consistency when preforming tasks
• Ability to communicate effectively with employees of the organization
• Excellent teamwork, time management, plus strong written and verbal communication skills; and
• Ability to complete multiple tasks and projects within deadlines
• Must be within a commutable distance of Kennesaw, GA and available for local & and occasional out of town travel

Benefits

• Paid time off
• 401k
• Health, Dental, and Vision Insurance
• Short- & Long-Term Disability
• Life Insurance
• HSA (Health Saving Account)
• FSA (Flexible Health / Dependent Care Spending Account)
• Bonuses and other incentives

Salary Range

$ 50,000  (Exact compensation may vary based on skills and experience)