Resident Care Coordinator

The Valencia at Draper is looking for a new Resident Care Coordinator. This is a full-time position. Typically Monday through Friday but must be available on weekends as needed. At least six months of resident care coordinator experience required!

Position Summary:

Assist Wellness Director and Executive Director with management of community staff and to ensure quality care of residents.

Department:

Personal Care

Reports To:

Administrator and RN

FLSA Status:

Non-Exempt

Summary of Responsibilities to Ensure Success

Include the following:

· Work with the Wellness Director to continually conduct reviews of each residents' needs using assessments, observations, incident reports, care provided documentation, quality assurance meeting/reviews and communication with staff and outside agencies to and ensure assessments/care plans are up to date and are reflective of residents' needs; properly implement care plans utilizing care team, outside agencies, and family as needed.

· Work with Wellness Director to hire, train, and schedule care staff to ensure excellence in care services are provided. Implement proven quality assurance measures to continually evaluate level of quality care being provided by staff; determine areas of needed improvement of services provided by care staff; retrain staff and/or implement new policy to attempt improvement of services provided by care staff; repeat.

· Work with Executive Director to ensure accurate levels of care have been communicated/charged to families through proactive meetings/conversations; Work with Wellness Director to adjust level of care hours for schedule; Work with Wellness Director to determine best times for hours to be added or removed from schedule; review new hours and schedule with Executive Director; ensure that new schedule is implemented properly through communication with care team.

Essential Duties and Responsibilities:

Include the following.

Ensure quality care is provided to the residents.

· Develop care schedule per residents' determined needs.

· Assist Wellness Director in developing quality assurance standards of care

· Ensure quality assurance standards of care are met by staff.

· Monitor the weekly medications cycle

· Schedule Lab work and follow up with doctors, treatment and medications for residents

· Schedule care of residents with home health, hospice for nursing, physical therapy and occupational therapy

Supervise, hire, and train C.N.A. staff.

· Hire staff to appropriately care for residents.

· Train staff to meet or exceed facility standards of care.

· Supervise staff in a professional manner.

· Schedule staff in a manner consistent with meeting standards of care and meeting the payroll budget.

· Be on call, carry phone and respond to call-ins, find replacements, if possible or work the shift.

· Assist with scheduling and executing in-service and new employee orientation meetings.

· Manage staff files according to Department of Health and Labor Commission regulations.

· Assist Wellness Director/Executive Director with corrective action meetings with employees.

Assist Administrator with Marketing efforts.

· Field phone calls from inquiries.

· Provide tours of facility if needed.

· Assist Marketing Director in follow-up of inquiries.

· Assist in the move-in process of new residents.

Other duties as assigned.

Supervisory Responsibilities:

· Directly supervises employees in the Personal Care Department.

· Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

· Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving

· Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.

· Develops alternative solutions.

· Works well in-group problem solving situations.

· Uses reason even when dealing with emotional topics.

Project Management

· Develops project plans, coordinates projects.

· Communicates changes and progress.

· Completes projects on time and within budget.

· Manages project team activities.

Technical Skills

· Assesses own strengths and weaknesses.

· Pursues training and development opportunities.

· Strives to continuously build knowledge and skills.

· Shares expertise with others.

Customer Service

· Manages difficult or emotional customer situations, responds promptly to customer needs.

· Solicits customer feedback to improve service, responds to requests for service and assistance.

· Meets commitments.

Interpersonal Skills

· Focuses on solving conflict, not blaming.

· Maintains confidentiality, listens to others without interrupting.

· Keeps emotions under control.

· Remains open to others' ideas and tries new things.

Oral Communication

· Speaks clearly and persuasively in positive or negative situations.

· Listens and gets clarification, responds well to questions.

· Demonstrates group presentation skills.

· Participates in meetings.

Written Communication

· Writes clearly and informatively, edits work for spelling and grammar.

· Varies writing style to meet needs.

· Presents numerical data effectively.

· Able to read and interpret written information.

Teamwork

· Balances team and individual responsibilities.

· Exhibits objectivity and openness to others' views, gives and welcomes feedback.

· Contributes to building a positive team spirit, puts success of team above own interests. Supports everyone's efforts to succeed.

· Able to build morale and group commitments to goals and objectives.

Delegation

· Delegates work assignments, matches the responsibility to the person.

· Gives authority to work independently, sets expectations and monitors delegated activities.

· Provides recognition for results.

Leadership

· Exhibits confidence in self and others, inspires and motivates others to perform well.

· Effectively influences actions and opinions of others, gives appropriate recognition to others.

· Accepts feedback from others

Managing People

· Includes staff in planning, decision-making, facilitating and process improvement.

· Takes responsibility for subordinates' activities, develops subordinates' skills and encourages growth.

· Provides regular performance feedback.

· Solicits and applies customer feedback (internal and external), fosters quality focus in others.

· Improves processes, products and services.

· Continually works to improve supervisory skills.

Quality Management

· Looks for ways to improve and promote quality.

· Demonstrates accuracy and thoroughness.

Business Acumen

· Understands business implications of decisions, displays orientation to profitability.

· Demonstrates knowledge of market and competition.

· Aligns work with strategic goals.

Cost Consciousness

· Works within approved budget, develops and implements cost saving measures.

· Contributes to profits and revenue.

· Conserves organizational resources.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

· One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Language Skills:

Salary : $19 - $22