What are the responsibilities and job description for the Application Support Engineer Level 3 Dallas TX position at Valcan IT Inc?
Role Application Support Engineer Level 3
Location Dallas TX Duration 12 Months
We are seeking 10 Years of experience in Application Support
Engineer Provide Level 3 application support by troubleshooting and resolving complex production issues within defined SLAs.
Act as a Subject Matter Expert (SME) for critical applications, offering technical guidance and support to L1/L2 teams and stakeholders.
Utilize Unix/Linux environments to perform log analysis, scripting, process monitoring, and root cause investigation.
Lead Incident Management activities for high-priority (P1/P2) incidents, ensuring timely resolution and effective stakeholder communication.
Drive Problem Management by conducting root cause analysis (RCA), identifying recurring issues, and implementing permanent corrective actions. Handle Business
Domain Management (BDM) complexity by understanding business processes, assessing application impacts, and ensuring alignment with business requirements.