Customer Service Advocate

The Customer Advocate is the first point of contact, delivering a memorable customer service experience through greeting in-person customers, managing administrative tasks, scheduling, work orders, and invoicing.

Responsibilities include

• resolving customer concerns efficiently and creatively
• handling inbound calls, emails, and faxes related to service issues, pricing, warranties, and scheduling
• verifying insurance, managing work orders, and processing invoices and credit memos
• reviewing orders from the contact center and managing dealer accounts
• performing other duties as assigned
  
  

The role requires

• a high school diploma or equivalent
• 1-3 years of experience in telephone operations or business administration
• ability to provide exceptional customer service in a fast-paced environment
• professional appearance and ability to travel up to 10%
  
  

Key skills include strong communication, organization, problem-solving, and adaptability to a dynamic setting. Paid training, benefits, and resources are provided to support success.