What are the responsibilities and job description for the ServiceNow Developer position at Vaiticka Solution?
Position- ServiceNow Developer (Techno functional)
Location- Remote role
Contract- 8 Months
Job Summary:
We are seeking a highly skilled ServiceNow Techno-functional developer to join our team. The ideal candidate will have extensive experience with the ServiceNow platform, including hands-on
configuration, process consulting, and implementation of various modules like ITSM, HR Service
Delivery, ITOM, and more. You will be responsible for gathering requirements, designing solutions,
and ensuring the successful delivery of ServiceNow projects that meet client expectations.
Key Responsibilities:
• Collaborate with stakeholders to understand business needs and translate them into
functional requirements for ServiceNow implementations.
• Design and configure ServiceNow workflows, forms, scripts, business rules, and other
functionalities to optimize platform performance.
• Lead workshops to gather, analyze, and document business processes
and functional requirements.
• Act as a subject matter expert (SME) for ServiceNow solutions across various modules
(e.g., ITSM, HRSD, CSM, ITOM, etc.).
• Provide guidance on ServiceNow best practices and ensure alignment with industry
standards.
• Work closely with technical teams to ensure the functional integrity of the solution
during development and deployment.
• Create and maintain detailed documentation, including requirements, design
specifications, and training materials.
• Facilitate testing, user acceptance, and training sessions for end users.
• Stay updated on new ServiceNow features and functionalities and recommend process
improvements.
• Assist with post-implementation support and platform enhancements.
Qualifications:
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proficient in configuring and customizing ServiceNow modules like ITSM, HRSD, ITOM,
CSM, etc.
• Strong understanding of ITIL processes and ServiceNow best practices.
• Excellent communication skills with the ability to interact with both technical and nontechnical
stakeholders.
• Experience conducting requirements gathering workshops and translating business
requirements into technical solutions.
• Ability to create detailed documentation, including requirements, user guides, and
training materials.
• Strong analytical and problem-solving skills with a focus on delivering high-quality
solutions.
• ServiceNow certification (CSA, CIS in a specific module) is preferred.
Key Skills:
• ServiceNow platform expertise
• Requirements gathering and business analysis
• Process design and workflow configuration
• ITSM, HRSD, ITOM, and/or CSM module experience
• Stakeholder management and client communication
• ITIL foundation knowledge (preferred)
• Excellent documentation skills
