What are the responsibilities and job description for the Service Quality and Metrology Manager position at Vaisala Inc.?
Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most - from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. Our team of over 2,300 experts and 59 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.
As the Service Quality and Metrology Manager, you will own the quality systems and technical oversight for both the Industrial Measurement Calibration & Repair Laboratory and the Field Service business. You will ensure consistent ISO/IEC 17025 and ISO 9001 compliance, drive continuous improvement, and support highquality, reliable services for our customers.This is ahybridposition in ourBurlington, Massachussettsoffice.
What's your role?
Quality Systems & Compliance
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Managequality ofISO/IEC 17025 accredited calibration services for both lab and field operations.
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Ensure compliance with the Quality Management System, ISO/IEC 17025, and ISO 9001.Interface with Regulatory Agencies and Certification Bodies asrequired.
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Lead and support internal and external audits, including corrective actions and closure of findings.
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Develop,maintain, and improve SOPs, work instructions, and quality procedures covering lab and field activities.
Technical Quality & NonConformances
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Perform technical analysis of nonconformances from lab and field service; lead root cause analysis and CAPA.
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Develop and continuously improve calibration methods and procedures;establishbest practices used in bothlab and fieldenvironments.
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Ensure compliancewithuncertaintybudgetsandmaintaincalculations and related documentation.
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Perform and analyze quality control checks.
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Review calibration certificates for accuracy and compliance with internal, customer, and accreditation requirements.
Lab & Field Operations Support
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Serve as a technical and metrology subject matter expert for lab and field service teams.Possibly conduct external presentations.
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Ensure lab and field equipment are suitable, functional, and properly calibrated; recommend upgrades or replacements.Administer the equipment records in theassetdatabase(IndySoft).
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Develop andmaintaintraining programs and competency requirements for lab technicians and field service engineers;maintaintraining records.
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Support customer inquiries and escalations related to service quality, calibration results, and compliance.
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Explore andoversee theimplementation ofnew technologiesand automation to improve calibration and service processes.
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Collaborate with EHS to develop and support EHS processes and safe work practices for field activities and lab operations.
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Collaborate closely with Operations, Engineering, Regulatory, Commercial, and Global/Regional Service teams.
What will you bring?
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Bachelor's degree in engineering, science, or related technical field, or equivalent combination of education and experience.
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3-5 years of related experience in calibration, metrology, quality engineering, or service quality.Preferably2 years in a Pharma/MedDevice or similarly regulated environment.
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Experience working within ISO/IEC 17025 and ISO 9001 quality systems.
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Handson experience with accredited calibration laboratory work, including calibration methods and uncertainty budget calculations.
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Experience with nonconformance management, root cause analysis, CAPA, and audits.
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Understanding ofpharmaceutical requirements such asFDA, cGMP, USP, and MHRA.
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OSHA 10hour construction certification (requiredupon hire if not already held).
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Strong analytical and problemsolving skills, with a continuous improvement mindset.
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Solid customer service orientation and ability to work directly with customers on quality topics.
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Fluency in spoken and written English.Excellent communication andtechnical writing skills.
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Interpersonal skills; comfortable collaborating across teams and locations.
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Valid US passport and ability to travel up to 20-25%, includingsome internationaltravel.
Preferred Experience
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Experience supporting both laboratory and field service operations.
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Familiarity with ISO10012,ISO14001and ISO 45001 (EHS).
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Experience with FDAregulated life science customers.
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Professional metrology certifications (e.g., CMS Level 1/2, ASQ ISO/IEC 17025, NICET, ETA International, or International Society of Automation credentials)
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Experience withVisual Basic Programming and Python.
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Experience working with remote teams and crosscultural environments.
ANTICIPATED SALARY RANGE: $100,000-125,000 annually with an annual performance bonus plan. Salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Additionally, we offer our employees a competitive benefits package which is outlined below. Please note that applications sent via email cannot be processed due to privacy reasons. The recruitment processconsists of 2 or 3 meetings, including a discussion with the team members.
Ready to take every measure for the planet?Apply at the latest onJanuary 19th, 2026via the application form.
Our Vaisala solutions contribute to societies and people's lives in over 150 countries - and can even be found in space. With our technological innovations for measuring weather, environmental and industrial conditions, we have a key role in solving the grand social and environmental challenges of our time. We offer you a career with a clear purpose and a chance to create observations for a better world. We take pride in being pioneers who strive to bring about positive changes in both the society and environment, and our work is not done yet. Take advantage of this opportunity and join our team to make a difference!
What we offer:
Our benefits package includes: health, dental, and vision insurance, flexible spending accounts, company paid life, long and short term disability, 401(K) plan with company match, a variety of voluntary benefits programs, fitness reimbursement, Employee Assistance Programs, and tuition reimbursement. We also offer holiday pay and a generous paid time off plan.
To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a complete background check prior to an offer being extended.As a federal contractor, Vaisala reserves the right to enforce government mandated vaccination requirements for its employees.
EOE V/D
Vaisala is proud to be an Equal Opportunity Employer and is committed to providing equal employment opportunity for all persons in all facets of employment. All qualified applications will receive consideration for employment without regard to any legally protected status.
Reasonable Accommodation Notice
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. As a government contractor, Vaisala complies with Section 503 of the Rehabilitation Act of 1973 (the Act), which is a law that prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals.
If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please contact Human Resources by phone at 303-499-1701 or by email at ushr@vaisala.com. Please note that you can easily submit application by attaching your LinkedIn profile in the recruitment tool (LinkedIn Apply functionality).
Vaisala Inc. is proud to be an Affirmative Action/Equal Opportunity Employer and is committed to providing equal employment opportunity for all persons in all facets of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship, status, marital status, genetic information, disability, protected veteran status or any other legal protected status. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at 303-499-1701 or by email at ushr@vaisala.com. EEO is the law. Applicants to and employees of Vaisala Inc. are protected under Federal law from discrimination.
Salary : $100,000 - $125,000