Reservations Supervisor -Year Round/Full Time - Keystone, CO

Experience of a Lifetime. More than just our mission, these words describe our unique and iconic resorts and the people who share a desire to achieve and experience excellence.  One of our core values is providing an exceptional experience to our guests and to our employees.  An opportunity to work at Vail Resorts is an opportunity to bring out your full passion for everything our company stands for, including our commitment to our product, the communities we live in, the environment and our shareholders. Our employees are good at what they do, and we welcome people who bring enthusiasm and pride to work.

The Reservations Lead Agent oversees the daily operations of the call center floor and acts as manager on duty in terms of managing call volume, daily reporting, resolving guest issues and making appropriate business decisions. Additional job responsibilities include (but are not limited to):

• Ability and desire to work a flexible schedule including nights, weekends & holidays is required.
• Provide timely guidance and feedback to help others strengthen specific knowledge/skill areas to achieve business goals.
• Resolve guest issues in the best interest of the guest and the company.
• Monitor CMS (call management system) and report hourly call volume.
• Complete daily checklist of reports and procedures to ensure office runs consistently and efficiently.
• Answer phone calls and provide guest service and convert opportunites into sales.
• Ensure that all policies and procedures are being followed consistently and report agent disciplinary issues to management.

Job Requirements:

• Previous supervisory and/or call center experience required.
• Experience with Tour Partner preferred, knowledge of MS Office is required.
• Successful candidate will possess strong leadership, customer service and communication skills.
• Previous hospitality experience preferred as well as guest service & sales experience.
• High School diploma or equivalent-preferred.
• Must have the ability to multi-task and coordinate follow up on outstanding issues.

Interesting and Informational Links:

• Find out more about Vail Resorts Recruitment and “like” our page on Facebook
• Find out more about Keystone Resort
• Find out more about our Company Policies

Have Fun. Serve Others. Do Right. Drive Value. Do Good. Be Safe. These are the values Vail Resorts employees embrace daily. As the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations, we operate in three highly integrated and interdependent segments including mountain, lodging and real estate. Vail Resorts employees are good at what they do and we welcome people who bring enthusiasm, pride and commitment to creating an Experience of a Lifetime to our stakeholders.

Vail Resorts is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.