Front Desk Supervisor - One Ski Hill Place & Crystal Peak Lodge - Year Round - Breckenridge, CO

Experience of a Lifetime. More than just our mission, these words describe our unique and iconic resorts and the people who share a desire to achieve and experience excellence.  One of our core values is providing an exceptional experience to our guests and to our employees.  An opportunity to work at Vail Resorts is an opportunity to bring out your full passion for everything our company stands for, including our commitment to our product, the communities we live in, the environment and our shareholders. Our employees are good at what they do, and we welcome people who bring enthusiasm and pride to work.

Job Description:

The Front Desk Supervisor provides guidance and leadership to the Front Desk Agents (FDA) ensuring consistent quality customer service is delivered. The Front Desk Supervisor will resolve customer complaints by conducting thorough research of the situation and determining the most effective solutions. They will make decisions and take action based on good judgment and brand standards. This position will assign and instruct FDAs in details of work, observe performance and encourage adherance to brand standards/standard operating procedures. Position will act as Manager-on-duty in absence of the Manager and will oversee Bellperson, Front Desk and Concierge operations.

Essential Job Responsibilities: 

• Oversee the registering of guests, issuing of room keys, providing information, and processing payments for stay and all guest room move requests according to standards.
• Answer phones in a prompt and courteous manner with a pleasant, energetic voice.
• Up-sell rooms when possible.
• Follow and monitor proper cash handling procedures outlined in the bank contract and training manual.
• Distribute mail/messages/faxes according to standard operating procedures.
• Anticipate guests' needs.
• Conduct site tours of hotel guest rooms and general areas when needed.
• Handle confidential information and guest information with a high degree of integrity.
• Oversee bell/valet, concierge, FDAs and total guest satisfaction.
• Interview, select, train and manage up to 10 employees.

Job Requirements:

• Previous hotel experience required
• Previous supervisory experience preferred
• Must have a valid US Drivers License and satisfactory driving record
• Proficiency in Microsoft Office preferred
• Must be able to perform under pressure
• Must be able to work with a team
• Must be detail-oriented
• Must be able to read, write, comprehend, and understand English
• Must be availabel for in-person interview

Compensation: $13.25/hr

Have Fun. Serve Others. Do Right. Drive Value. Do Good. Be Safe. These are the values Vail Resorts employees embrace daily. As the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations, we operate in three highly integrated and interdependent segments including mountain, lodging and real estate. Vail Resorts employees are good at what they do and we welcome people who bring enthusiasm, pride and commitment to creating an Experience of a Lifetime to our stakeholders.

Vail Resorts is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Salary : $13