What are the responsibilities and job description for the Front Desk Agent, Crystal Peak Lodge position at Crystal Peak Lodge?
Overview:
Company Overview
CoralTree Residence Collection is recognized as the outstanding choice in managing premium and luxury residential resorts, vacation homes and hotels, defined by people with genuine purpose, pride and sense of place. At CoralTree, we serve from the heart, always and in all ways. Whether that's serving our owners, our team members or our guests, we strive to make a meaningful difference in every interaction. We believe that genuine connection is at the heart of what people value most, so it's our commitment to bring humanity to everything we do. Ideas are easy. Results are hard. That's why we create value in every experience, empowering teams, innovating meaningful programming and driving creativity you can measure. It's about reimagining at the property level, where signature moments take root, where iconic brands are born and where real impact is a result of the experience, and experiences, we deliver. Our team members are the soul of our company, and they embody our company values: Integrity, Empowerment, Relationships, Performance, Innovation, Balanced Life. We believe that when we have the opportunity to bring our authentic selves to work each day, we can build something truly incredible. That's why we're committed to building a company where everyone can be their true selves. We're not just talking about hiring a diverse team or serving diverse customers, we're talking about literally creating a space where everyone is welcomed and celebrated for who they are.
Position Summary
As a Front Desk Agent, you will play an integral role in creating distinct and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests, assisting them with check-in and check-out processes to ensure they feel comfortable and welcome. Additionally, you will provide information about hotel services and amenities, promoting the unique offerings of our property.
Responsibilities:Essential Duties and Responsibilities
- Welcome guests with enthusiasm and warmth, anticipating their needs and assisting with check-in and check-out processes.
- Respond promptly to guest inquiries, maintaining a personal and welcoming spirit, regardless of the time of day or workload.
- Create memorable experiences through a warm personality and the ability to relate to both guests and associates.
- Take the initiative to resolve guest complaints, fostering loyalty and satisfaction.
- Share personal passions and knowledge of hotel services and amenities to help guests feel at home.
- Collaborate with team members to communicate guest feedback and needs to staff and management.
- Manage multiple tasks efficiently in a fast-paced environment while ensuring accuracy and attention to detail.
Qualifications
- Flexibility: Willingness to adapt to a demanding schedule, with varying workdays and hours.
- Experience: Previous experience in providing service to others and assisting in creating authentic travel experiences is preferred.
- People Person: A passion for serving others and creating exceptional guest experiences is essential.
- Communication Skills: Strong verbal and written communication abilities, including legible and grammatically correct writing.
- Multi-tasking Ability: Capable of handling multiple tasks while ensuring accuracy and detail-oriented service.
Compensation & Benefits
- The hourly wage for this position is $22.00/hourly.
As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:
- Health insurance – four plans available including two Health Savings Account eligible plans.
- Dental, vision, life and disability insurance.
- Employee Assistance Program.
- Room discounts for all team members, as well as for their friends and family immediately upon hire.
- Full-time employees are entitled to 5 complimentary nights per year after 6 months of employment.
- Paid time off and paid sick leave.
- Eligible employees, 18 and older can register for a 401(k) with Fidelity after just 3 months of employment, helping you invest in your future; our plan has a company match and no vesting schedule.
- Colorado Family and Medical Leave Insurance Program (FAMLI).
This position will be posted until November 1, 2026, unless filled sooner.
Salary : $22