Call Center Agent - Summer Seasonal/Full Time - Keystone, CO

Experience of a Lifetime. More than just our mission, these words describe our unique and iconic resorts and the people who share a desire to achieve and experience excellence.  One of our core values is providing an exceptional experience to our guests and to our employees.  An opportunity to work at Vail Resorts is an opportunity to bring out your full passion for everything our company stands for, including our commitment to our product, the communities we live in, the environment and our shareholders. Our employees are good at what they do, and we welcome people who bring enthusiasm and pride to work.

Keystone – With three unbelievable mountains, tons of outdoor adventures, lodging and dining all in two unique villages, it’s clear that Keystone is the best place to experience the best of the Rocky Mountains. But what really sets us apart is our people; Keystone’s staff is friendly, engaging and has an eye for the little details that make a big difference. With a heart for guest service, our staff is what makes an Experience of a Lifetime possible for every guest that visits the resort.

The PBX/Guest Services Call Center Agent answers incoming calls in a professional manner, determines caller's needs and directs the call appropriately.

Job Requirements

• Answer guest questions about resort activities, transfer calls, takes guest messages, perform Wake-Up calls in accordance with AAA standards.
• Dispatch Keystone Emergency Services per established procedures, log all dispatches, contact additional agencies/resources as needed.
• Assist Owners and Guests with luggage, roommoves, wheelchairs, cribs and rollaway beds.
• Receive housekeeping requests from guests, owners, employees and dispatch to appropriate housekeeping department.
• Receive maintenance requests from guests, owners and employees and dispatch out to appropriate Property Management office and log all calls
• Explain guest pay folios over the telephone and e-mail receipts.
• Complete shift duties, follow procedures to ensure completeion, pass to next shift as necessary.

Job Qualifications

• Read, write, and understand English -required
• Able to sit for 8 hours -required
• High school Degree -required
• Previous experience in Lodging/Hospitality/Call center- preferred
• Computer-Microsoft office-preferred
• Must be flexible in schedule -required

Have fun.  Serve Others.  Do Right.  Drive Values.  Do Good.  Be Safe.  These are the values Vail Resorts employees embrace daily.   As the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations, we operate in three highly integrated and interdependent segments including mountain, lodging and real estate.  Vail Resorts employees are good at what they do and we welcome people who bring enthusiasm, pride and a commitment to creating an Experience of a Lifetime to our stakeholders.

Vail Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.