Assistant Manager: Scanning - Full Time / Winter / Seasonal - Kirkwood, CA

Assistant Manager: Scanning- Winter / Seasonal / Full Time - Kirkwood, CA

Job Summary:

Kirkwood's Scanning Services Team is looking for a winter seasonal, full time Assistant Manager to successfully manage and supervise the scanning team in the 2014/2015 winter season. This is a leadership position directly responsible for the Ticket Scanning department and 20 employees. This position requires a very upbet and outgoing leader who can motivate their team to achieve our mission of the "Experience of a Lifetime". This position will start the second to third week of October 2014 and continue through the end of the winter season (late April). We are looking for an organized individual who is positive, outgoing, has a passion for the outdoors, is well disciplined, and takes pride in their work.

Additional responsibilities include (but are not limited to):

• Create a fun and enjoyable work environment by elevating the employee and guest experience;
• Personalize and elevate the Guest Experience while being scanned the lifts;
• Personnel management including hiring, training, scheduling, performance reviews, counseling and disciplinary actions;
• Managing payroll by monitoring staffing levels, using PeopleSoft, and approving break schedules;
• Prepares a variety of reports regarding operations, activities and revenues, including accurate inventory, commission, and payroll reports;
• Ability to understand all ticket and pass products and the benefits associated with each for the purpose of enforcing Kirkwood’s policies;
• Coordinates staffing schedules and schedule request while being responsible for day-to-day efficient staffing levels per the Scanning budget;
• Enforces company policy in regards to theft of services while remaining discretionary in actions taken;
• Responsible for tracking employee incentives/commissions given out within the Ticket Scanning department;
• Provides professional customer service regarding all aspects of Kirkwood Mountain Resort;
• Ability to communicate effectively with a wide variety of people and have the ability to maintain a positive attitude;
• Ability to establish priorities, work independently or within a group, and proceed with objectives without supervision;
• Ability to delegate responsibilities to employees;
• Performs other related duties as assigned;
• All employees are to understand and abide by the rules of the mountain and help to ensure the guest know them as well;
• Recognize existing and potential problems and suggest resolutions;
• Own, Personalize, and Elevate the Ticket Scanning Department in achieving the "Experience of a Lifetime" and exceeding expectations in Guest Service!

Requirements:

• Previous management/supervisor experience;
• High school diploma or equivalent;
• Ability to read, write, speak, and comprehend English language proficiently;
• Able to lift and carry 25 lbs;
• Able to work in all weather conditions including snow and sunshine;
• Able to stand for long periods of time.

Preferred skills:

• 2 years of Guest Service experience;
• 1 years manager/supervisor experience in high paced work environment;
• 1  years of Point-of-Sale experience or troubleshooting;
• Skill in customer relations, communications, and problem solving;
• Intermediate Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint).

Learn More About…

Kirkwood Mountain Resort - http://winter.kirkwood.com/site/mountain

Kirkwood Winter Employment - http://winter.kirkwood.com/site/employment

Grooming Policy - http://jobs.vailresorts.com/info/company-policies.aspx

Have fun.  Serve Others.  Do Right.  Drive Values.  Do Good.  Be Safe.  These are the values Vail Resorts employees embrace daily.   As the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations, we operate in three highly integrated and interdependent segments including mountain, lodging and real estate.  Vail Resorts employees are good at what they do and we welcome people who bring enthusiasm, pride and a commitment to creating an Experience of a Lifetime to our stakeholders.

Vail Resorts is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.