What are the responsibilities and job description for the Reservations Agent position at Vail Resorts?
Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it's your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
Join the Grand Teton Lodge Company for a season or stay for a career at one/many of our 40 resorts. From day one, you'll receive some of the highest compensation rates in the industry, free access to Grand Teton and Yellowstone National Parks, FREE Employee housing, an easy and affordable meal plan, free activities, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success.
Other Employee Benefits
To Learn More, please review the Benefits Eligibility Summary
You are expected to adhere to the company’s mission, vision and value statements. Be knowledgeable of the company’s management systems, policies and initiatives for Hospitality, Environmental, and Health and Safety. You have specific responsibilities within these areas and are expected to understand them.
Provide legendary hospitality experiences by assisting guests with room reservations, activity reservations and offering information of the surrounding area. Exceeding our guests’ expectations is our primary responsibility. A consistently pleasant demeanor, attention to detail,extensive phone and computer work is required. You must be a team player
Job Specifications
We are committed to environmental stewardship and sustainability through zero waste, energy and water conservation, green dining and retail, volunteerism, and education. Grand Teton Lodge Company offers an amazing place to live and work, as well as FREE dormitory housing.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Come work and play in the mountains! Whether it's your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
Join the Grand Teton Lodge Company for a season or stay for a career at one/many of our 40 resorts. From day one, you'll receive some of the highest compensation rates in the industry, free access to Grand Teton and Yellowstone National Parks, FREE Employee housing, an easy and affordable meal plan, free activities, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success.
Other Employee Benefits
- Paid SICK time
- Paid PTO after 500 hrs.
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
To Learn More, please review the Benefits Eligibility Summary
You are expected to adhere to the company’s mission, vision and value statements. Be knowledgeable of the company’s management systems, policies and initiatives for Hospitality, Environmental, and Health and Safety. You have specific responsibilities within these areas and are expected to understand them.
Provide legendary hospitality experiences by assisting guests with room reservations, activity reservations and offering information of the surrounding area. Exceeding our guests’ expectations is our primary responsibility. A consistently pleasant demeanor, attention to detail,extensive phone and computer work is required. You must be a team player
Job Specifications
- Starting Wage: $17.75/hr
- Employment Type: Summer Seasonal 2026
- Shift Type: Full Time
- Minimum Age: At least 18 years of age
- Housing Availability: Yes
- Enter, change and cancel reservations through phone and mail requests for Headwaters Lodge & Cabins, other GTLC properties as needed, and visitor activities.
- Provide area information, activity information, and detailed lodging information.
- Substantial phone and computer work.
- Respond to both mail and telephone requests for information quickly and accurately.
- Preparing envelopes for brochure distribution, sorting bulk mail and forwarding brochures.
- Answers reservations phone within 2 rings.
- Responds to mail inquiries within 24 hours.
- A thorough knowledge of the area required (after arrival).
- Must communicate effectively with guests and all departments.
- Maintain a clean, organized and professional office.
- Attention to detailed and accurate computer and paperwork is necessary.
- Become knowledgeable of room sizes, rates and the surrounding area.
- Resolve customer complaints.
- Receive and transfer calls as necessary.
- Perform other duties as assigned by management.
- Previous data processing or computer experience is required. Must be familiar with keyboard and data entry.
- Typing skills of 35-45 WPM.
- Must pass computer system competency test upon completion of training.
- Fluent in written and spoken English
- An ability to work closely with others and work as a member of the team A pleasant and professional disposition is mandatory at all times. A willingness to help individuals unfamiliar with the area
- An excellent speaking voice and formal phone etiquette
- An ability to function under heavy pressure with constant phone use, to perform repetitive tasks and disperse the same information repeatedly
- An ability to work closely with others and work as a member of the team
- Must have a well-groomed and professional appearance.
- Sales and/or customer service
- Cash Handling
- FREE Dormitory Housing (including linens and all utilities) or Full Hook-Up RV Sites
- FREE Wi-Fi
- FREE National Park Pass to Grand Teton National Park and Yellowstone National Park
- FREE Participation in guest activities: Horseback rides, kayak and boat rentals, lake cruises & scenic raft tours, 200 miles of hiking trails and THE greatest perk ever – living in one of the most picturesque national parks!
- FREE Recreation Program and complimentary use of Rec Halls, Employee Gyms (Climbing Wall at JLL) and watersports equipment.
- 40% retail discounts plus online ProDeals
- 20% grocery and restaurant discounts
- $112/week Meal Plan covers 3 meals/day in the employee cafeteria (mandatory for dorm residents, optional for RVers, FREE for Salary roles)
We are committed to environmental stewardship and sustainability through zero waste, energy and water conservation, green dining and retail, volunteerism, and education. Grand Teton Lodge Company offers an amazing place to live and work, as well as FREE dormitory housing.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Salary : $18