Reservations Agent

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it's your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

Join the Grand Teton Lodge Company for a season, or stay for a career at one/many of our 40 resorts. From day one, you'll receive some of the highest compensation rates in the industry, free access to Grand Teton and Yellowstone National Parks, Employee housing, free activities, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success.

The Reservations Agent/Vacation Coordinator has a primary focus on providing courteous, efficient, and knowledgeable service to all guests by assisting with room reservations, activity reservations, and offering information about Grand Teton National Park, the GTLC properties, and the surrounding area. Reservations Agents are expected to exceed guest expectations with a consistent, pleasant demeanor, and attention to detail, as well as being knowledgeable of the park and surrounding area. Equally as important, you are here to have some fun too!

Job Specifications:

• Housing: May Be Available

• Outlet: Jackson Lake Lodge

• Expected Pay Range: $17.20 / hour

• Shift & Schedule Availability: Full Time, Winter Seasonal

• Skill Level: Entry

Job Responsibilities:

• Answer phones in a timely and professional manner

• Provide guests with information about Jackson Lake Lodge, Colter Bay Village, Jenny Lake Lodge, and all related camping

• Assist guests with booking room and activity reservations for their stay

• Direct guests to the correct extension whenever necessary

• Use Visual One reservations system to capture guest stay details accurately

• Take on daily tasks to ensure reservation accuracy and exceptional guest service

• Maintain a positive and friendly attitude with both guests and coworkers in a high paced and busy atmosphere

• Uphold all National Park Service and Brand Standard requirements

Job Requirements:

• Extensive phone and computer efficiency—required

• Fluent in both written and spoken English—required

• The ability to consistently act professionally in guest interactions—required

• Strong verbal and written communication—required

• Proficiency with computer systems and a familiarity with keyboard and data entry—required

• Ability to function under heavy pressure with constant phone use, to perform repetitive tasks and disperse the same information repeatedly—required

• Previous reservations, sales, or other customer service experience—preferred

• Knowledge of Grand Teton National Park and the Grand Teton Lodge Company—preferred

Before you apply, visit http://www.gtlc.com/employment for detailed information about housing and other information you will find helpful.

We are committed to environmental stewardship and sustainability through zero waste, energy and water conservation, green dining and retail, volunteerism, and education. Grand Teton Lodge Company offers an amazing place to live and work, as well as staff housing. www.vailresortscareers.com

The expected pay range is 17.20. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 504149
Reference Date: 08/09/2024
Job Code Function: Reservations