What are the responsibilities and job description for the Service Desk position at Vaco by Highspring?
Hours: 1st shift
Hiring a Lead Service Desk professional to oversee IT support operations and serve as a technical expert within a manufacturing environment.
Hands-on support for both legacy systems (e.g., Windows XP, Server 2003) and modern infrastructure (e.g., Windows 10/11, Windows Server 2019/2022, cloud services, networked printing).
Typical Day:
- Lead day-to-day service desk operations and provide Tier 2/3 support across the organization.
- Troubleshoot and maintain a mix of legacy (Windows XP, Server 2003) and modern systems (Windows 10/11, Server 2016/2019/2022).
- Support printing systems including networked and industrial printers common in manufacturing environments.
- Perform hardware diagnostics, repairs, and upgrades for desktops, laptops, thin clients, and peripherals.
- Manage OS deployments, updates, and configuration across a diverse IT environment.
- Document support issues and resolutions using a ticketing system (e.g., ServiceNow, Zendesk, or similar).
- Monitor and support manufacturing-related systems and equipment, ensuring minimal downtime.
- Collaborate with infrastructure and application teams for server maintenance and user access control.
- Train and mentor junior technicians and serve as an escalation point for complex issues.
- Assist in asset management, software licensing, and lifecycle planning.
- Participate in IT projects, rollouts, and migrations (e.g., system upgrades, server replacements, etc.).
- 5 years of IT support experience, with at least 2 years in a senior or lead role.
- Experience supporting manufacturing environments and related hardware/software setups.
- Windows operating systems: XP, 7, 10, 11; Server 2003 through 2022.
- Hardware support, including desktops, servers, networking, and printers.
- Active Directory, DNS, DHCP, and Group Policy.
- Ticketing systems
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
Salary : $60,000