Senior Customer Success Manager (Political Vertical)

Client: Media/Advertising Analytics Organization
Role: Senior Customer Success Manager - Political Advertising
Salary: $115,000-$130,000 Bonus & Benefits (Depending on level and location)

Location: Remote (Preferred EST time zone)
***Must have experience within the Political Vertical and DSP experience

Role Overview


We are seeking a highly motivated and experienced Senior Customer Success Manager (CSM) to support clients within the political advertising vertical. In this role, you will manage a portfolio of political clients ranging from self-serve to fully managed-service accounts, ensuring they maximize value from a programmatic advertising platform.
You will act as a trusted advisor, trainer, and strategic partner to political campaigns, agencies, and advocacy organizations, helping them navigate programmatic media in a fast-paced, high-stakes, and compliance-driven environment.

Key Responsibilities



Client Management & Success

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  Serve as the primary point of contact for assigned political accounts across self-serve and managed-service models
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  Build strong, long-term client relationships to drive satisfaction, retention, and expansion
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  Translate campaign objectives into actionable platform strategies that drive measurable results
  
  

Training & Enablement

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  Lead client onboarding and deliver structured training sessions on platform usage
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  Provide ongoing education on product updates, political compliance requirements (including federal and state-level regulations), and industry best practices
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  Enable clients to independently manage and optimize campaigns with confidence
  
  

Campaign Support

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  Partner with clients on campaign setup, optimization, troubleshooting, and performance monitoring
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  Support managed-service campaigns to ensure delivery, pacing, performance, and compliance standards are met
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  Provide real-time support during high-pressure campaign cycles
  
  

Strategic Guidance

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  Act as a subject matter expert in political programmatic advertising
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  Advise clients on targeting strategies, inventory selection (CTV, OTT, display, mobile), and voter audience segmentation
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  Collaborate cross-functionally with Sales, Ad Operations, and Product teams to represent client needs and feedback
  
  

Retention & Growth

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  Monitor client health and proactively identify risks and opportunities
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  Develop success plans to support renewals and long-term partnerships
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  Identify and drive upsell opportunities to expand platform adoption and usage
  
  

Requirements & Qualifications

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  5 years of experience in Customer Success, Account Management, or Ad Operations
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  Strong background in AdTech, programmatic advertising, and DSP platforms
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  Direct experience in political advertising, including familiarity with compliance requirements (FEC and state-level regulations)
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  Political tech, agency, or campaign-side experience required
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  Experience supporting both self-serve and managed-service clients
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  Proven ability to train and enable clients on complex SaaS or AdTech platforms
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  Strong analytical skills with the ability to translate campaign data into actionable insights
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  Excellent communication, presentation, and relationship-management skills
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  Highly organized with the ability to manage multiple accounts, deadlines, and priorities