HR Support Representative - TTP

Job Title: HR Support Representative - TTP

Location: Birmingham, AL (On-site)

Compensation: $20-$23/hr.

Position Overview

Vaco is partnering with a client seeking dependable and customer-focused HR Support Representatives to support employees with a variety of human resources-related questions and requests. This role is ideal for someone who enjoys helping others, communicating professionally, and working in a fast-paced, service-oriented environment.

The HR Support Representative will serve as a primary point of contact for employee inquiries, providing timely assistance, researching questions, and directing requests to the appropriate HR team members when needed.

Key Responsibilities

• Respond to incoming calls and employee inquiries regarding HR policies, procedures, benefits, payroll, and other HR-related topics.
• Provide accurate information and guidance while maintaining a positive, professional customer service experience.
• Document employee interactions, inquiries, and resolutions in the appropriate systems.
• Research and resolve routine employee questions, escalating more complex issues to the appropriate HR department when necessary.
• Assist employees with HR processes, forms, system access, and general employment-related requests.
• Maintain confidentiality when handling sensitive employee information.
• Follow established procedures, service standards, and company policies.
• Collaborate with HR, payroll, benefits, and other internal teams to ensure employee needs are addressed efficiently.

Qualifications

• Previous experience in customer service, call center operations, administrative support, or human resources preferred.
• Strong verbal and written communication skills.
• Professional telephone etiquette and a customer-focused approach.
• Ability to manage multiple inquiries while maintaining accuracy and attention to detail.
• Comfortable navigating computer systems and documenting information during calls.
• Strong problem-solving skills and the ability to follow established processes.
• Ability to handle confidential information with discretion.
• Dependable, organized, and comfortable working in a team-oriented environment.

What We're Looking For

The ideal candidate is patient, approachable, and solution-oriented, with a genuine desire to help employees. Someone who can remain professional under pressure, learn new systems and processes quickly, and provide consistent support in a high-volume environment will thrive in this position.

Why Apply?

This is an opportunity to join a team where customer service and employee support are essential to daily operations. Candidates will have the opportunity to apply their communication and problem-solving skills while gaining valuable experience in HR operations.

Interested in learning more?

Apply today to connect with Vaco and learn more about this opportunity!

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.


• Virginia residents may access our state specific policies here.


• Residents of all other states may access our policies here.


• Canadian residents may access our policies in English here and in French here.


• Residents of countries governed by GDPR and UK GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

· the individual's skill sets, experience and training;

· licensure and certification requirements;

· office location and other geographic considerations; and

· other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).