What are the responsibilities and job description for the Desktop Support position at Vaco by Highspring?
IT Support Technician (Contract-to-Hire) – On-Site Clinical Support
Job Type: Contract-to-Hire (6 months with a high chance of becoming permanent)
Schedule: Monday to Friday, regular business hours (overtime is not expected)
Location: On-site at specific clinical locations
Start Date: As soon as possible
Pay Range: $28–$29/hr (W2)
Overview
We’re a growing healthcare organization seeking a skilled IT Support Technician to join us on-site. Your role will be vital in offering technical support to our clinic and office staff, ensuring everything operates smoothly in our dynamic, patient-focused environment.
This is a 6-month contract-to-hire opportunity, ideal for someone who excels in customer service, problem-solving, and hands-on technical support.
Responsibilities
• Dive in and assist our clinical and administrative staff with IT issues.
• Quickly and professionally troubleshoot and resolve user problems.
• Train our end-users on hardware, software, and our internal systems.
• Monitor and optimize the performance of our hardware, software, and systems.
• Support our network connectivity, including Cisco routers, switches, and wireless access points.
• Conduct Wi-Fi coverage checks, failover testing, and verify physical cabling.
• Collaborate with engineers to troubleshoot issues and ensure everything aligns with design documentation.
• Handle inventory tasks like:
? Scanning asset tags
? Assigning building/room locations
? Verifying device counts (monitors, keyboards, etc.)
? Ensuring devices are powered on and connected to data ports
• Be on-site to support employees during arrival and go-live periods.
• Assist with printing systems and troubleshoot any issues on-site.
• Work with our IT, Service Desk, and clinical training teams.
• Help with staging equipment for installation.
• Document technical processes and keep our knowledge libraries current.
Requirements
• 2–5 years of experience in IT support or helpdesk roles
• Strong troubleshooting skills and a customer service mindset
• Solid understanding of computers and software
• Basic knowledge of networking concepts (entry-level is acceptable)
• Experience with IT helpdesk/ticketing systems
• Ability to train end-users effectively
• Strong communication and interpersonal skills
• Experience documenting procedures and technical steps
Salary : $29