What are the responsibilities and job description for the Customer Service Order Entry Specialist (Produce Industry) position at Vaco by Highspring?
Customer Service Order Entry Specialist (Produce Industry)
About Us:
We're in the business of keeping restaurants stocked and chefs happy - one perfectly packed produce order at a time. Our team is a bunch of friendly, hardworking folks who don't mind getting their hands metaphorically dirty with a little (okay, a lot of) order entry. We support each other, double-check each other's work, and laugh through the busy days.
The Role:
We're looking for aCustomer Service Order Entry Specialist- think of it as being the calm in the storm of calls, emails, and order changes. You'll be taking orders from chefs (yes, real-life chefs), sous chefs, and our amazing sales reps. If you love making sure every avocado, tomato, and lettuce leaf gets ordered correctly, you'll fit right in.
You'll be juggling60 calls and 20 emails a day, processing80-100 orders, and still having time to exchange a few friendly words (in bothEnglish and Spanish- because our whole team is bilingual). If you're organized, detail-oriented, and enjoy controlled chaos, we want you.
A Day in the Life:
- Taking orders from chefs & sales reps (they're usually nice, we promise).
- Entering orders intoProduceProlike a data wizard.
- Double-checking orders with your teammates (because teamwork makes the dream work).
- Fixing those peskyEDI errorsthat try to sneak in.
- Answering product questions with confidence - or finding someone who knows the answer.
- Keeping tabs on web comments and flagging when a customer needs extra TLC.
- Supporting32 Sales Repswithout losing your cool (they'll love you for it).
- Managing your workload like a pro in a high-volume, fast-moving environment.
What You Bring to the Table:
- 2 yearsof customer service and order processing experience (produce experience = extra brownie points).
- You've got solidorder entry skillsand a love for getting things right.
- You're bilingual inEnglish and Spanish- and comfortable using both daily.
- Familiar withProducePro(or ready to learn it fast).
- Great listener, personable, and you can stay cool under pressure.
- A self-starter who doesn't need hand-holding - but isn't afraid to ask questions.
- You enjoy a fast-paced workday and a team that's more "family vibe" than corporate.
- A good sense of humor - because why not make work fun?
What You'll Get:
- A team that laughs together and works hard together.
- A fast-paced environment that keeps you on your toes.
- Pay: $21-23/hr
This role is fully onsite and a night shift from 2-10pm or 230-11pm
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
Salary : $21 - $23
