What are the responsibilities and job description for the Customer Care Representative position at Vaco by Highspring?
The Customer Care Representative serves as the first point of contact for customers, providing timely, accurate, and professional assistance. This role is responsible for handling inquiries, resolving issues, processing orders, and ensuring a positive customer experience through excellent service and communication.
Key Responsibilities:Respond to customer inquiries via phone, email, chat, or in person in a courteous and professional manner
Resolve product or service issues promptly by clarifying the customer's complaint, determining the cause, and offering appropriate solutions
Process orders, forms, applications, and requests accurately and efficiently
Maintain customer records by updating account information in CRM or relevant systems
Collaborate with internal departments such as sales, logistics, and technical support to ensure seamless service delivery
Provide product/service information and guidance to customers based on their needs
Follow up on customer interactions to ensure resolution and satisfaction
Escalate complex issues to the appropriate department or supervisor as needed
Adhere to company policies, procedures, and service standards
High school diploma or equivalent; Associate's or Bachelor's degree preferred
1-3 years of customer service or call center experience preferred
Proficiency in customer service software, CRM systems, and Microsoft Office (Outlook, Word, Excel)
Strong communication and problem-solving skills
Ability to remain calm and empathetic in high-pressure or challenging situations
Excellent organizational skills and attention to detail
Ability to work independently and as part of a team
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
