What are the responsibilities and job description for the Collections Specialist position at Vaco by Highspring?
Location: Memphis, TN (100% in office)
Type: Contract-to-Hire
We are seeking a detail-oriented and proactive Collections Specialist to manage business-to-business accounts and drive timely payment of outstanding invoices. This role is responsible for maintaining strong client relationships while ensuring effective collections, reducing aging, and improving cash flow.
The ideal candidate has strong communication skills, a sense of urgency, and experience handling high-volume receivables in a professional B2B environment.
Key Responsibilities- Manage a portfolio of B2B accounts, ensuring timely follow-up on outstanding invoices
- Conduct outbound collection calls and email communications with customers regarding past-due balances
- Research and resolve billing discrepancies, short pays, and disputes in collaboration with internal teams
- Reconcile customer accounts and maintain accurate aging reports
- Negotiate payment plans and settlements when appropriate
- Partner with sales, customer service, and operations teams to resolve account issues
- Maintain detailed documentation of all collection activities in ERP/CRM systems
- Monitor customer payment trends and escalate high-risk accounts as needed
- Support month-end close processes related to receivables and cash application
- 2 years of experience in B2B collections, accounts receivable, or credit/collections
- Strong understanding of AR aging, cash application, and collections processes
- Excellent verbal and written communication skills (phone email)
- Proven ability to handle high-volume accounts and prioritize effectively
- Experience working with ERP systems (e.g., Oracle, SAP, NetSuite, etc.)
- Strong attention to detail and problem-solving skills
- Experience in factoring, logistics, or high-volume invoicing environments
- Exposure to credit analysis or risk assessment
- Ability to manage complex or escalated client accounts
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.