What are the responsibilities and job description for the Collections Specialist position at IDR, Inc.?
IDR is actively seeking a talented Collections Specialist I to join one of our top clients for an urgent need! This remote position supports a team-oriented environment, and fosters career growth opportunities. If this sounds like a fit for you, PLEASE APPLY TODAY!!
Essential Qualifications for the Collections Specialist:
- Proficiency in both verbal and written communication, along with strong customer service and negotiation abilities.
- Capacity to work independently and effectively manage time.
- Accurately documenting and recording customer or client information.
- Understanding of federal, state, and company policies, procedures, and regulations related to collections.
- Experience with computer applications, including Microsoft Word and other relevant collections software, is a plus.
Daily Responsibilities for the Collections Specialist:
- Process payments and record the amounts received to customer accounts.
- Identify and track overdue accounts.
- Communicate with customers via phone or in person to understand the reasons for overdue payments and to review the terms of sales, services, or credit agreements.
- Encourage customers to pay outstanding balances on credit accounts, address damage claims or non-payable checks, or return merchandise.
- Set up debt repayment plans or establish repayment schedules according to customers' financial circumstances.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more
- Long term opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 20 Years of Proven Industry Experience in 4 major market
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row