What are the responsibilities and job description for the Account Service Manager position at Vaco by Highspring?
Location: El Segundo, CA (Hybrid: 2-3 days onsite per week)
Employment Type: 6-Month Contract (Coverage for Maternity Leave)
Pay: $35/hr
A growing cosmetics and skincare brand is seeking an experienced Account Services Manager to support its Sales and Operations teams during a maternity leave coverage. This individual will manage wholesale order processing, invoicing, chargebacks, and product allocations while collaborating closely with internal teams and a 3PL partner. The ideal candidate has hands-on experience with NetSuite, strong Excel skills, and a background in beauty, skincare, or CPG.
Key Responsibilities- Oversee full order management process for wholesale accounts, ensuring timely and accurate processing through NetSuite.
- Handle both manual and EDI order entry, allocation, routing, invoicing, and chargeback resolution.
- Serve as the main liaison between the internal Sales/Finance teams and 3PL warehouse to ensure smooth order fulfillment and month-end close.
- Manage and process gratis orders (PR, influencer, marketing, and sampling) a major component of the role.
- Consolidate data from NetSuite to generate weekly and monthly reports for leadership.
- Monitor inventory levels and proactively communicate stock shortages or fulfillment concerns.
- Work closely with Finance to issue credit memos, reconcile discrepancies, and manage chargeback disputes.
- Support return-to-vendor (RTV) transactions and reverse logistics processes.
- Partner with team members to ensure smooth departmental operations during coverage period.
- Bachelor's degree in Business, Finance, or related field (required).
- 2-3 years of experience in EDI order processing, invoicing, and warehouse/3PL coordination.
- NetSuite/EDI expertise required.
- Proficient in Microsoft Excel (pivot tables, VLOOKUPs, filtered lists, IF, SUMIF, subtotals).
- Prior experience in beauty, skincare, or retail/CPG industries strongly preferred.
- Familiarity with major retailersand chargeback portals a plus.
- Strong organizational skills and attention to detail, with the ability to troubleshoot EDI or order discrepancies.
- Reliable, proactive, and collaborative team player who can adapt quickly in a fast-paced environment.
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
Salary : $33 - $35