Senior Client Advisor - Phipps Plaza

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

For Those Who Master Every Detail

Join a community of dedicated professionals where attention to every detail underpins our continuous quest for excellence. Play your part in driving our collective success.

YOUR ROLE

Your mission will be to deliver personalized premium client experience by demonstrating the expertise with curiosity/humility, connecting creating true long-term relationships with clients, making them feel OONM give clients what they desire and aspire, turning them into ambassadors.

PLAYING YOUR PART

Sales Achievement & Client Development

• Consistently achieve and/or exceed the individual and boutique monthly sales target, as directed by management.
• Cultivate strong client relationships whether in or outside the boutique representing the organization
• Demonstrate ability to proactively bring in new and develop existing clientele
• Develop high-value and bespoke sales, with a focus on cultivating Les Cabinotiers clientelle
• Ensure each client receives exceptional customer service
• Provide expert product knowledge and Maison history
• Assist clients with Customer Service needs, before or after sales
• Maintain brand’s high standards.
  
  

Client Relationship Management

• Cultivate strong client relationships through exceptional service and Maison-specific CRM initiatives
• Standards of CRM outreach for clienteling, client follow-up are maintained.
• Consistently and accurately, capture client data for follow-up and relationship building, effectively utilizing the tools that are available.
• Appropriately resolve client issues/concerns and escalate as needed to Management.
• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking.
  
  

Daily Boutique Operations

• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
• Assist in the merchandising and daily maintenance of displays and back-stock
• Train new employees on Sales as well as Visual Standards
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
• Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)
  
  

WHAT WILL MAKE YOU SUCCESSFUL?

Education

• College degree preferred
  
  

Required Experience

• 5 to 7 years of previous experience in luxury retail, service or hospitality environment
• General knowledge and or interest of timepiece movements
  
  

Technical Skills / Abilities

• Strong understanding of Customer Service needs and customer priorities.
• Excellent computer skills
• SAP exposure is a plus.
  
  

Personal Skills

• Additional language skills are a plus
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs strong attention to detail with the ability to manage multiple tasks simultaneously and with precision
• Self-starter with team-player approach
• Must be available to work retail hours including nights and weekends
  
  

Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.

If this fires your imagination, we welcome your application.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Salary will be determined based on relevant skills and experience. Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.