What are the responsibilities and job description for the Owner Relations Manager position at Vacation HR?
Meredith Lodging North Coast is seeking a dedicated and detail-oriented Owner Relations Manager to oversee a portfolio of homes in the Pacific City area. The Owner Relations Manager will ensure that the homes are maintained to the highest industry standards. In this role, you will collaborate closely with housekeeping and maintenance teams to deliver exceptional care—ensuring that all furnishings, appliances, electronics, and amenities are kept in pristine condition.You will treat each home as if it were your own, ensuring all operational aspects run smoothly and efficiently. As a key point of contact for homeowners, exceptional customer service and responsiveness are essential. You will be expected to address homeowner needs promptly and professionally, maintaining strong, trust-based relationships.If you have a passion for high-quality service, an eye for detail, and a commitment to operational excellence, we’d love to hear from you.
What You’ll Do:
- Serve as the primary point of contact for a portfolio of homeowners, maintaining strong, responsive relationships. Monitoring, responding to and correcting guest reviews.
- Coordinate with housekeeping and maintenance teams to ensure all properties are clean, safe, and fully functional at all times.
- Monitor the condition of furniture, appliances, electronics, and personal property—ensuring all are in like-new condition.
- Conduct regular inspections to proactively identify and resolve any issues.
- Respond promptly to owner requests, questions, or concerns, providing solutions with professionalism and care.
- Collaborate with internal teams to ensure a seamless owner and guest experience.
- Maintain accurate records of home condition, maintenance schedules, and service requests.
- Ensure operational efficiency and team effectiveness across your portfolio.
- Review owner statements at the end of each month
- Quarterly Quality Assurance visits to homes and report on findings
- Create, audit, and process work orders, including sourcing and scheduling vendors.
- Responsible for VRBO/Airbnb monthly audits
- Work with the Business Development Team to recruit and on-board new homes.
- Other duties as assigned.
Who You Are:
- Strong interpersonal and communication skills; you excel at building relationships.
- Experience in project management preferred.
- Highly organized and detail-oriented with the ability to manage multiple priorities.
- Ability to lead and collaborate with cross-functional teams.
- Tech-savvy; comfortable using property management systems and communication tools.
- A strong sense of ownership and accountability.
- Communication – able to effectively communicate with homeowners and staff.
- Adaptable and flexible – enjoys variety and changing priorities.
- Dependable and consistent. Understands the importance of their role and seeks to be a valuable influence.
- Self-starter and task driven, enjoys seeing tasks through to completion and hitting goals.
- Has a strong desire to grow professionally and learn new tasks and skills.