What are the responsibilities and job description for the Owner Relations Manager position at Vacation HR?
The Owner Relations Manager is a friendly, organized, and hard-working individual with versatile customer service skills, responsible for maintaining and growing relationships with homeowners of vacation rental properties. This role requires someone who works well in a team setting while being independent and self-motivated, with the ability to stay on task without needing micromanagement.
Areas of Responsibility and Duties
Primary Responsibilities:
- Relationship Management: Serve as the primary point of contact for homeowners, managing day-to-day operations and promptly resolving any issues. This role is ideal for a customer service-oriented problem solver with experience handling large customer portfolios. A positive attitude is essential.
- Onboarding & Property Management: Oversee the entire onboarding process of new homes, from agreements to going live on our websites. This includes gathering information, scheduling cleanings and maintenance, coordinating photography, and building online listings that best represent each property.
- Communication & Coordination: Respond promptly to owner inquiries, issues, and requests, offering quick solutions while collaborating with various departments, including Revenue, Field Operations, Marketing, and Guest Experience teams.
- Campaign Execution: Perform targeted outreach campaigns to specific segments of homeowners, providing tailored solutions, identifying needs, and reporting on progress and results.
- Vendor Management: Assist in contacting local vendors for repairs, preparing bids for homeowner approval, and ensuring timely completion of maintenance tasks.
Key Responsibilities Include:
- Touring properties to gain in-depth knowledge of each home.
- Building and maintaining strong, lasting relationships with homeowners, with a focus on owner retention.
- Becoming knowledgeable about Summit County Mountain Retreats' services, including listing strength, utilization, rate management, license/tax compliance, and overall property management processes.
- Collaborating with homeowners to gather and document property information such as amenities, policies, check-in procedures, and local area attractions, to create comprehensive guest books for each home.
- Coordinating with Maintenance and Operations teams to ensure all tasks are completed efficiently.
- Liaising with HOAs or on-site property managers to understand and communicate all aspects of guest check-in, snow removal, and general property upkeep.
Benefits:
Medical, Dental, Vision, Life Insurance, 401K, PTO, Holiday Pay.