What are the responsibilities and job description for the Lead Maintenance Technician position at Vacation HR?
We are seeking a Lead Maintenance Technician who will serve as a field-based expert and support resource for our team of maintenance technicians. A Lead Maintenance Technician acts as the go-to field lead for troubleshooting complex maintenance issues, offering technical guidance for maintenance technicians as well as company clients -homeowners, and ensuring quality work across our vacation rental portfolio.
This position plays a critical part in maintaining property standards and solving real-time problems with efficiency and professionalism.
Key Responsibilities:
- Complete maintenance tasks and projects, traveling between multiple worksites each day.
- Act as the first point of contact for technicians in the field when they need guidance or help with troubleshooting.
- Support other maintenance technicians by offering expert help in diagnosing and resolving more complex than usual repair jobs.
- Partner with the Operations Manger to share field insights and suggest process improvements.
- Ensure that repairs and work orders are completed to company quality standards.
· Assist with high-priority or sensitive maintenance calls involving guest and homeowner concerns.
· Provide professional, courteous in-person support to guests and homeowners when needed.
· Participate in rotating on-call schedule for after-hours or emergency maintenance issues.
· Respond quickly and safely to urgent situations, ensuring minimal disruption to guests.
- Respond to guest issues (assigned work order) regarding maintenance, as needed including but not limited to:
- Appliance troubleshooting
- Cable/Wifi troubleshooting
- Basic HVAC repair
- Light plumbing
- Basic electrical knowledge.
- Paint, clean, and troubleshoot repairs inside homes.
- Drywall, and basic carpentry skills.
- Coordinate tasks with third-party service providers.
- Evaluate the condition of the vacation rental homes.
- Attend all mandatory individual and team meetings.
- Other responsibilities as assigned - because every day looks different.