What are the responsibilities and job description for the Housekeeping Administrator position at Vacation HR?
The Housekeeping Administrator provides administrative and operational support to the housekeeping department to ensure efficient day-to-day operations. This role acts as a key liaison between housekeeping, front office, maintenance, and management, supporting scheduling, inventory control, reporting, and guest service coordination in a hospitality environment.
DUTIES AND RESPONSIBILITIES:
- Manage daily emails and phone calls, addressing inquiries as needed. Monitor and respond to comments in Breezeway and Google Voice in a timely manner.
- Plan and assign daily cleaning schedules for housekeeping staff.
- Track and confirm the completion of cleaning assignments.
- Communicate any last-minute schedule changes to the team.
- Maintain and update housekeeping records, reports, and logs.
- Assist in recruitment, onboarding, and training of housekeeping personnel.
- Monitor and order cleaning supplies, linens, and guest amenities.
- Ensure stock levels are maintained and restocked efficiently.
- Address and resolve guest complaints regarding housekeeping issues.
- Work closely with the maintenance dept. to report and track repair needs.
- Respond to guest and staff inquiries professionally and promptly.
- Maintain open communication with property owners regarding housekeeping updates.
- Inspect homes post-cleaning to ensure quality standards are met.
- Other duties may be assigned based on business needs.