What are the responsibilities and job description for the Guest Service Manager position at Vacation HR?
Great Western Lodging is looking for a Guest Service Manager to join our guest services team, you'll have the chance to apply your skills in a healthy work environment where your contributions directly impact the success of the business. We offer opportunities for professional growth in a supportive team culture. If you're passionate about problem-solving, hands-on work, and making a real difference, this is the place for you.
Job Overview:
We are looking for an energetic, detailed-oriented individual who has both excellent customer service skills and is experienced with employee management. Strong computer skills, problem solving, and multi-tasking abilities are a must!
Job Responsibilities:
- Manage all guest service/front desk agents and front desk responsibilities
- Communicate updates and address issues promptly with in-house guests and fellow team members.
- Report, assign, and schedule maintenance and general tasks for our property management team.
- Respond to guest complaints and concerns with enthusiasm, empathy, and warmth.
- Maintain a thorough understanding of all software and systems used in the Guest Services environment.
- Ensure all information communicated to guests about the properties is accurate, timely, and up to date.
- Provide real-time updates to guests regarding routine maintenance and notices from condo associations and homeowners' associations.
- Keep detailed records of communications received, sent, and actions taken within system notes.
- Foster friendly working relationships with all coworkers, third-party vendors, and other departments.
- Uphold the company core values and provide excellent customer service standards
- Leads by example and holds team accountable for productivity and delivering results
- Answer calls, emails, and texts directed to the Guest Services Team from in-house guests, team members, and others.
Qualifications
- Preferred: Experience in rental management or hospitality services.
- Proficiency in Microsoft 365 tools.
- Strong communication skills, both verbal and written.
- Excellent problem-solving abilities.