Front Desk Associate

 As a member of the Guest Services team, the Front Desk Associate is the first point of contact for guests and plays a key role in creating an exceptional hospitality experience. From making reservations to welcoming guests upon arrival and ensuring a memorable stay through departure, this position provides personalized service with warmth, professionalism, and attention to detail. The Front Desk Associate works closely with housekeeping, maintenance, and management to ensure every guest enjoys a comfortable, relaxing, and seamless experience.

Part-time Seasonal Position located at First Colony Inn and Tar Heal Motel

Responsibilities

·       Welcome guests with a friendly, professional, and hospitable attitude.

·       Manage guest check-in and check-out procedures accurately and efficiently.

·       Answer incoming phone calls, emails, and reservation inquiries from prospective and current guests.

·       Assist walk-in guests with reservations, questions, and requests.

·       Create, modify, and manage reservations using the property’s reservation management system.

·       Provide guests with information about the property, amenities, breakfast service, local restaurants, attractions, and area activities.

·       Respond promptly and professionally to guest questions, concerns, and special requests.

·       Coordinate guest requests with housekeeping and maintenance to ensure timely resolution.

·       Monitor guest satisfaction throughout each stay and proactively address service opportunities.

·       Maintain accurate guest records, reservation notes, and communication within company systems.

·       Keep the front desk, lobby, and common areas clean, organized, and welcoming.

·       Maintain working knowledge of room types, rates, packages, promotions, and property amenities.

·       Communicate effectively with all departments to ensure guest needs are met.

·       Uphold company policies, standards, and core values while providing exceptional hospitality.

·       Complete additional duties assigned by management to support daily operations.

·       Assist with light administrative duties as assigned.

·       Occasionally deliver guest amenities or supplies to guest rooms.

·       Assist with property inspections or other operational support as needed.

·       Run occasional errands for the property when requested.

·       Participate in special events or seasonal guest activities.

·       Perform other duties as assigned by management.