What are the responsibilities and job description for the Reservations Specialist position at Vacatia?
Join Vacatia and Deliver Exceptional Experiences for Owners & Guests
Location: Williamsburg, VA (Onsite)
Schedule: 8:30 am - 5:00 pm M- F and one Saturday a month
Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We’re building the next generation of travel lifestyle products blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners.
We’re looking for a customer-focused, detail-driven Reservations Specialist who will support Owners, manage accurate reservation activity, and ensure a seamless, high-quality experience across our resorts, partners, and internal teams.
If you thrive in fast-paced environments, enjoy solving customer needs, and excel at maintaining accuracy while managing multiple priorities; this is your chance to make a meaningful impact at the intersection of hospitality and innovation.
Why You’ll Love Working at VacatiaBuild the Future: Help modernize the Owner experience by ensuring accurate, timely reservation processing and supporting the systems that power Vacatia’s rapidly expanding resort portfolio.Impact That Matters: Directly influences Owner satisfaction, reservation accuracy, financial compliance, and Vacatia’s reputation with partners such as RCI, Interval International, and major online travel agencies.Innovation at Scale: Work with advanced property management systems, automated reservation ingestion tools, and cross-functional resort teams to create a seamless owner and guest journey.Autonomy and Ownership: Take responsibility for managing reservation data, resolving Owner inquiries, and ensuring that Owners get the most value out of their ownership.Culture of Growth: Join a people-first, fast-moving team where learning, collaboration, and professional development are core to the way we work.
Your Impact
- Manage and execute accurate reservation processing across exchange partners (RCI, Interval International, Platinum Interchange) and online travel agencies (Expedia, Agoda, Booking.com).
- Handle high-demand call center volume, providing efficient, accurate assistance.
- Support and guide Owners through maintenance fees, reservation usage, contract details, and exchange procedures to maximize their ownership experience.
- Maintain and update Owner information and reservation records within property management systems to ensure accuracy and efficiency.
- Process payments and perform financial duties including maintenance fee payments, taxes, and collections activity.
- Collaborate with internal teams, including front office and resort operations, to research issues and resolve Owner or reservation-related questions.
- Adhere to policies and standards to ensure compliance, professionalism, and a consistent Owner experience.
What You Bring
- Strong customer service experience; hospitality, hotel, resort, or timeshare experience preferred but not required. Proven accuracy in data entry, reservation processing, or administrative work.
- Strength in communication, problem-solving, and handling multiple tasks with professionalism.
- Ability to provide clear guidance to Owners, simplify complex policies, and execute tasks with precision.
- Experience with reservation systems, property management tools, and common office software.
- Hospitality, travel, call center, or Owner Services/Reservations/Front Desk experience is a plus.
Join Us
Join us at the start of something big. If you’re ready to support Owners, deliver exceptional experiences, and help build the future of hospitality, we’d love to hear from you.