Help Desk Analyst

Ogden, Utah | Onsite

Compensation: $55,000 annually, depending on experience and manufacturing systems expertise

VA Coaching & Consulting is recruiting on behalf of a global manufacturer of innovative plastic packaging solutions with operations across North America and international markets.

This organization serves major food, beverage, and consumer goods companies and operates in a fast-paced, highly technical manufacturing environment. The Help Desk Analyst will play a critical role in supporting plant operations, end users, and core IT infrastructure at the Ogden, Utah, facility.

This is more than a traditional help desk role — this position supports both office and plant floor systems and contributes directly to operational performance and uptime.

REQUIREMENTS

Key Responsibilities

• Provide technical assistance and support for hardware, software, and network systems
• Troubleshoot issues in person, over the phone, and remotely
• Support plant label computers, printers, and RF devices on the manufacturing floor
• Maintain and troubleshoot LAN, WAN, VPN, and telecommunications systems
• Install, configure, and repair computer hardware and software
• Maintain user profiles in Linux and Windows environments
• Perform testing of applications and patches prior to deployment
• Assist with data extraction and system reporting
• Support IT-related projects in collaboration with leadership

Qualifications

• 2–3 years of Help Desk or IT Support experience
• Strong hardware, printer, and troubleshooting experience
• Proficiency with Microsoft 365 and related tools
• Basic Linux/Unix knowledge
• PowerShell or scripting experience preferred
• Experience supporting manufacturing or warehouse environments strongly preferred
• Strong communication skills and ability to prioritize in a fast-paced setting
• Spanish bilingual skills are an asset
• Post-secondary education in a related field preferred

Why This Opportunity?

• Work in a global manufacturing environment
• Direct impact on plant operations and production uptime
• Exposure to both corporate and plant floor systems
• Stable organization with international presence
• Opportunity for technical growth and expanded responsibilities

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  ️ Additional Information

Company details will be shared with qualified candidates during the screening process.

Candidates must be authorized to work in the United States. Sponsorship is not available for this position.

This position requires full-time onsite work in a manufacturing environment, including periodic exposure to plant floor conditions such as noise and industrial equipment.

Our client is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.

Employment is at-will and subject to company policies and procedures.