Help Desk Specialist - Journeyman

Location: Hill Air Force Base, Utah

Category: Help Desk Specialist-Journeyman (LCAT 51)

Schedule (FT/PT): Full time

Travel Required: No

Shift: Day

Potential for Telework: None

Required: 

• Active Secret Security Clearance
• U.S. Citizenship

Our customer, Defense Information Systems Agency (DISA), provides, operates, and assures command and control of the Defense Information System Network (DISN) services to the warfighter, national leaders and other mission and coalition partners across the department of Defense (DoD) and national security organizations. We are seeking a Data Collection Specialist II in Hill AFB, Utah under the GSM-O II program

Job Description:
The Data Collection Specialist (DCS) team contributes to the overall success of the DISA Global Operations Center (DGOC) mission by applying mathematical or statistical theory and methods to collect, organize, interpret and summarize data and provide usable information in support of Global Solutions Management-Operations (GSM-O) II contract requirements

Primary Responsibilities:  
• Monitor and report on contractual performance standards and trouble ticket lifecycle management for a 24/7 Operations Center 
• Collaborate within the Data Collection Services team to ensure functional processes and procedures are monitored and adhered to
• Work under moderate supervision to ensure efficiency by analyzing and identifying areas of improvement and then assisting with the development of process changes that enable the team to attain integrated outcomes that are effective
• Support business practices by ensuring ticket queues are monitored, updated, and analyzed to validate that the next actions are clear and concise to ensure contract performance goals are met
• Receive ad-hoc requests from team leads and provide timely responses back to requestor
• Utilize report data to identify and recommend correction on routine problems and issues

Basic Qualifications:
• Currently possess an active Secret security clearance.
• Basic understanding of IT ticketing processes, applications and Data Analytics

Required Education and Experience:
•High school diploma and 1-3 years of experience.

PW Communications is a woman-owned, military-friendly firm that specializes in DoD contract support and proposal/document preparation for Federal contractors. For over 20 years, we have served as the premiere source in providing solutions to complex problems that face our clients daily. PW Communications’ staff is renowned as leaders in consultancy, and that is exactly why our clients trust us as THE source in handling mission essential needs.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.