What are the responsibilities and job description for the IT Help Desk position at Goldenwest Branding?
WHO WE ARE
Goldenwest Credit Union is a premier non-profit financial cooperative providing exceptional member service to our members in Utah and Idaho. Our employees earn a guaranteed base wage, annual bonus and a generous incentive schedule. We provide outstanding benefits, including:
- Medical insurance (we pay 100% of your deductible!)
- Dental insurance (we pay 100% of your premium!)
- Paid time-off (we pay you to take 34 days off!)
- Tuition reimbursement (we pay for your tuition cost, up to the IRS maximum!)
- Retirement (we pay 100% of your pension and match your 401K!)
- And many, many more…
If what we offer interests you and you are committed to being part of an extraordinary team, apply now! We’d love to create a mutually beneficial partnership!
WHAT WE LOOK FOR
Ideal candidates will exhibit an energetic, friendly and positive attitude! We are looking for people who believe in doing the right thing, want to make a lasting impact, strive to be better every day and aren’t afraid to grow! We are an organization of people helping people!
Key Competencies
- Strong ability to think critically and solve problems.
- Timely and meticulous attention to verbal and written communication.
- Devotion to earning and maintaining member trust.
- Attentiveness to professionalism in appearance and action.
WHAT YOU CAN EXPECT
Our IT HelpDesk Technicians eagerly assist employees with basic computer maintenance issues and problems, perform a variety of standard maintenance activities software installations and support items to ensure employee technology meets company standards and requirements.
Location, Schedule Availability & Salary Information
- 5167 Adams Avenue South Ogden, Utah
- Hours range Monday through Friday from 7:00 AM – 6:00 PM, rotating Saturdays 9:00 AM – 4:00 PM
- Full-time, 40 hours per week
- $24.50 per hour Bonus Incentive
Essential Duties & Responsibilities
- Receive and prioritize calls and e-mails from users.
- Assign task appropriate trouble tickets and ensures that all problems are tracked, measured, resolved and verified.
- Provide first-line support by answering technical questions and providing solutions to problems.
- Complete hardware and software installation.
- Maintains, upgrades and repairs credit union PC’s and peripheral equipment for all systems.
- Provide consistent member follow-up.
- Comply with all regulations as required by law.
Experience, Education & Certification
- High school diploma required
- Bachelor’s degree, or pursuing Bachelor’s degree in IT, Computer Science, or related field preferred.
Salary : $25