What are the responsibilities and job description for the Manager, Computer Operations, Manager position at V2Soft?
Education:
- Associate’s or Bachelor’s Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.
- Minimum of 7 years of IT work experience with exposure to multi-platform environments.
- Lead and manage the delivery of IT services across the program, ensuring alignment with business needs and service level expectations.
- Oversee the deployment, configuration, and lifecycle management of IT assets including desktops, laptops, mobile devices, printer, and servers.
- Develop and implement IT service management processes: incident, problem, change, and request management.
- Coordinate and support enterprise-wide software rollouts, updates, and patch management activities.
- Monitor and improve service desk performance, timely resolution of user issues, and high customer satisfaction.
- Ensure compliance with IT policies, security standards, and regulatory requirements across all service delivery activities.
- Responsible for reading and following the Department’s Procedures and Policies.
- Responsible for understanding and enforcing the Department’s Policies and Procedures.
- Responsible for documenting solutions to Technology issues.
- Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.
- Perform other related duties as assigned.
- Ability to lift up to 50 lbs.
- Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather.