CRM Integration Specialist

Role: CRM Integration Specialist (Part-Time)

Location: Hybrid - Madison, WI

Duration: 2 Months w/Extensions  

Interview: MS-Teams / WebEx/Video

Job Description:

·      Looking for a CRM Integration Specialist

·      This is a Part-Time position – 20 Hours /Week

Project Details:

The Office of Business & Entrepreneurship purchased several products in the Zoho product suite and worked with an implementation vendor to deploy the toolset.  The primary usage of the toolset was to manage several critical business operations of the Office of Business & Entrepreneurship that included coordination with campus partners across the Universities of Wisconsin to develop relationships with business.  The original implementation has some critical issues, and we need an expert in the Zoho product suite to work with OBE leadership to review the current implementation, develop action plans to update/adjust the systems, execute those action plans to test and implement changes, and collaboratively work with OBE to develop thorough documentation, processes, and procedures on the Zoho environment.  Additionally, all solutions should be based on standards within the Zoho product environment and help position the implementation to be better supported by Zoho enterprise support.  

Position Summary:

This position is responsible for the analysis, design, development, and implementation of our Zoho implementation. The ideal candidate will be a software developer who has experience with the Zoho product suite and Java. The individual should be capable of performing a wide range of software lifecycle tasks including design, coding, testing, documentation, troubleshooting, and user support.

Responsibilities:

·      Evaluate existing Zoho environment and develop an improvement roadmap

·      Design and develop Zoho CRM applications, Flows, APIs, reports, dashboards, screen layout, and integrations. 

·      Collaborate with project teams to estimate work effort and/or time requirements to complete development of specific requirements.

·      Develop and execute software testing plans to support migrations and implementation of changes to existing applications and infrastructure systems

·      Create and maintain documentation as appropriate for code, applications, and processes

Qualifications:

·      Bachelor''s degree in information systems or related field or equivalent work experience.

·      3 years experience with Zoho product suite, specifically the CRM, Campaigns, Backstage, and Analytics modules

·      Experience designing, developing, testing, and implementing customizations in the Zoho product suite using the Data Enriched Language for the Universal Grid Environment (Deluge) scripting language.

·      Experience designing, developing, testing, and implementing customizations in Zoho utilizing the Java development environment.

·      Experience building files in XML (Extensible Markup Language) based on defined standards.

·      Knowledge of systems analysis, technical documentation techniques, monitoring tools/techniques, and reporting/analytics techniques

·      Knowledge of design, development and implementation of tools and techniques for integrating enterprise applications, including web services and other integration architectures.

Interview Process:

·      Zoom or Teams interview w/camera on for 45 minutes to 1 hour. Candidates should be identified for interview by 4/17 and interviews should be done from 4/20 - 4/28.

Duration:

·      Contract ending on June 30, 2026, with possibility of extension. Please note that this is a part-time position.

Location:

·      Position is hybrid within the state of WI. Hybrid is available but some on-site meetings will be required.

·      Candidates must be Wisconsin residents.