Senior Staff UX Design Researcher

Job Description SummaryThe Sr Staff UX Design Researcher is responsible for the discovery, execution, analysis, and synthesis of user research as an active member of a team that bridges the gap between Design and Technology for STS Hosting. This role centralizes data and analytics needs for internal services and health, builds scalable standard visualizations, and provides researchbacked insights that enable datadriven decision making that is customer focused.

You will establish and champion standards, policies, and best practices for product and UX research, ensuring teams can deliver customer experiences aligned with technology visions and operational goals. Working across STS and with Customer Delivery and Hosting shops, you will codify best practices, drive consistency in customer experience, and support documentation and training around UX/CX practices.

Job Description

Key Responsibilities

• Lead endtoend user research (discovery, planning, execution, analysis, synthesis, and communication) for internal teams and external stakeholders.
• Translate research findings into actionable insights, frameworks, and recommendations that inform product, service, and technology decisions.
• Provide accurate, researchbacked information to enable datadriven decisions on prioritization and resource effectiveness, without owning costs directly.
• Partner with Customer Delivery to translate VOC (Voice of Customer) and UX findings into process improvements, training updates, and experience enhancements across Hosting shops.
• Centralize data and analytics needs related to internal services, operational health, product/service performance, and UX research.
• Ensure data quality, consistency, and traceability for research and analytics used in decisionmaking.
• Develop, support, and evolve standards, policies, and best practices for product and UX research across STS and related teams.
• Coach and enable teams on how to apply UX research and CX standards in projects, including methods, tools, and measurement approaches.
• Collaborate across STS to identify opportunities for customer experience consistency and codify best practices across shops.
• Enable internal teams to deliver a customer experience aligned with technology visions, platform standards, and operational objectives.
• Facilitate small research and experimentation cycles that combine UX and lean best practices to reduce risk and accelerate learning.
• Create, maintain, and manage documentation repositories for internal processes, research artifacts, and CX/UX standards.
  
  

Minimum Qualifications

• Bachelor's degree from accredited university or college with minimum of 5 years of professional experience OR Associates degree with minimum of 8 years of professional experience OR High School Diploma with minimum of 10 years of professional experience
• Minimum 5 years of professional experience in UX Design.
• Note: Military experience is equivalent to professional experience
  
  

Qualifications For Candidates In UK

• Must have significant experience in Digital Technology Hosting Services
  
  

At GE Aerospace we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible. As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;

• Non-contributory Pension
• Bonus
• Car allowance
• Life Assurance
• Group income protection
• Private medical cover
• Holiday Hourly equivalent of 26 days, with flexible option to buy or sell
  
  

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website.

Eligibility Requirement

• -Legal authorization to work in the U.S. or UK is required. We will not sponsor individuals for employment visas, now or in the future, for this job.
  
  

Desired Qualifications

• Experience with visual collaboration tools (eg. Miro)
• Extensive experience in UX research or design research roles, including endtoend ownership of complex research initiatives (discovery through delivery).
• Proven ability to work at a staff/principal level, influencing crossfunctional teams and leadership through evidencebased recommendations.
• Experience working in technologydriven, product, or platform environments, ideally with internal tools, services, or operational systems.
• Deep expertise in qualitative and quantitative research methods, such as interviews, contextual inquiry, ethnography, surveys, usability testing, A/B testing, and log/behavioral analysis.
• Strong skills in data analysis and visualization, including the ability to centralize and synthesize data from multiple sources and present insights in clear, scalable dashboards or reports.
• Demonstrated ability to translate VOC and UX research into process, training, and product improvements that measurably impact customer experience.
• Experience defining and operationalizing UX research standards, policies, and best practices across multiple teams or organizations.
• Demonstrated success in coaching, mentoring, or enabling teams to adopt UX/CX practices and apply research methods independently.
• Experience with process documentation and knowledge management, including organizing and maintaining shared repositories of research and CX artifacts.
• Excellent communication and storytelling skills, with the ability to clearly convey complex research findings to both technical and nontechnical audiences.
• Strong collaboration skills, with a track record of working effectively across design, engineering, product, operations, and customerfacing teams.
• Ability to influence without direct authority, guiding prioritization and strategy through evidence and customer insight rather than direct cost ownership.
  
  

Additional Information

The base pay range for this position is $131,000.00 - 174,000.00 USD annually. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan.This posting is expected to close on May 11th, 2026.

GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is anEqual Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

• This is a remote position