What are the responsibilities and job description for the Customer Service Coordinator position at UWM?
THE GIG
LOCATION: On-site in Pontiac, MI
SCHEDULE: Full-time, Monday–Friday, 8-hour shift
Are you someone who loves to organize and increase efficiency? Would you enjoy working in a collaborative environment where you can grow and build your career? If so, we’d love to connect with you. UWM is seeking positive, detail-oriented individuals to join our team as Operations Specialists. This is an entry-level opportunity designed for individuals who are eager to learn, develop new skills, and contribute to a supportive, team-focused environment.
WHAT’S IN IT FOR YOU?
- Clear pathways for advancement within our Operations teams and across the organization
- Opportunities for career growth and development with free training, job shadowing, internal transfer pathways and mentorship programs
- Strong, collaborative, friendly and social environment where you can find your fit
WHAT YOU WILL BE DOING
- Entering and validating data
- Labeling and organizing loan documents
- Ordering and verifying income documentation
- Monitoring requirements for a loan to be approved
- Reviewing state and federal compliance information
- Handling inbound and outbound calls
WHAT WE NEED FROM YOU
Qualifications:
- High school diploma or equivalent
- Comfortable using computers to look up information, read and write emails and use basic office software
- Ability to communicate clearly and professionally, including over the phone
- Process-oriented with strong organizational skills
- Positive attitude with a willingness to learn
- Experience working in a professional office, retail, customer service or similar setting
THE PLACE & THE PERKS
United Wholesale Mortgage is firmly committed to excellence and empowers individuals to become the best version of themselves. We provide opportunities to individuals who want to excel within the mortgage industry. We are an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
- Paid time off (PTO)
- Promotion and growth opportunities offered
- Comprehensive health, dental and vision benefits offered
- Weekly paychecks
- Free 24/7 gym
- Complimentary fruit and drinks
DISCLAIMER
All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.