What are the responsibilities and job description for the Customer Experience Specialist position at UWM?
THE GIG
United Wholesale Mortgage (UWM) is America’s #1 mortgage lender and we’re looking to fill an immediate need for Mortgage Operations Specialists.
MUST KNOW
- This is an 8-hour shift, Monday – Friday
- Requires 100% full-time, on-site attendance in Pontiac, MI
WHAT YOU WILL BE DOING
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents
- Loan verification
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
WHAT WE NEED FROM YOU
Must Have Qualifications:
- High school diploma or equivalent
- No Mortgage experience necessary
- Comfortable with technology (experience using dual monitors)
- Process oriented
- Comfortable talking with clients over the phone
- Ability to multitask and adapt to change
- Positive attitude and willingness to learn
- Strong attention to detail
- Experience in a professional or office setting
THE PLACE & THE PERKS
United Wholesale Mortgage is firmly committed to excellence and empowers individuals to become the best version of themselves. We provide opportunities to individuals who want to excel within the mortgage industry. We are an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
- Paid time off (PTO)
- Promotion and growth opportunities offered
- Comprehensive health, dental and vision benefits offered
- Weekly paychecks
- Free 24/7 gym
- Complimentary fruit and drinks
DISCLAIMER
All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.