What are the responsibilities and job description for the IT Program Manager position at UVS Infotech?
About UVS Infotech:
UVS InfoTech is a Laurel, Maryland-based IT System Integrator with expertise in Emerging Technologies: Artificial Intelligence, Machine Learning, Robotic Process Automation, Blockchain, Identity & Access Management, Identity Proofing
Position Description:
UVS InfoTech is seeking an experienced and dynamic IT Program Manager to lead the successful delivery of all services for UVS InfoTech s Federal Contract. This critical role serves as the primary hybrid/on-site leader responsible for ensuring high-quality service delivery, driving operational excellence, and acting as the key point of escalation for contractual and performance-related matters.
The ideal candidate will bring a strong blend of business acumen, technical understanding, and program management expertise to support U.S Federal Government IT projects by diligently managing stakeholder requirements.
Key Responsibilities
- Oversee the end-to-end delivery of all services of IT Operations and Maintenance (O&M) contract, ensuring timely, high-quality, and compliant performance.
- Work collaboratively with Government Agency stakeholders, vendor partners, and internal teams to identify continuous improvement opportunities, enhance efficiency, and optimize service delivery.
- Drive effective contractor performance through proactive monitoring, performance reviews, and issue resolution.
- Serve as the on-site escalation Point of Contact (POC) for all contractual, operational, and delivery-related discussions and issues.
- Provide program-level oversight while delivering direct support for infrastructure-related operations.
- Support the implementation of leading industry practices and lessons learned from commercial infrastructure improvement initiatives.
- Foster strong relationships with all stakeholders to ensure alignment, transparency, and successful outcomes.
Required Qualifications & Experience
- Active PMP (Project Management Professional) Certification is mandatory.
- Active U.S Government Clearance (L Clearance) or ability to obtain clearance is mandatory.
- Proven experience managing Government Contracts or large-scale program-level oversight in a highly regulated environment.
- Strong background in Microsoft and Infrastructure operations support (O365, Azure, Data Center. etc.).
- Demonstrated success helping organizations implement leading practices and driving infrastructure and cloud improvement efforts.
- Solid combination of business and technical skills with the ability to bridge strategic objectives and technical execution.
- Excellent stakeholder management, communication, and escalation-handling capabilities.
Preferred Skills & Attributes
- Experience working with U.S Government is highly desirable.
- Strong problem-solving skills and the ability to operate effectively in a complex, multi-vendor environment.
- Proven track record of driving efficiency and continuous improvement initiatives.
- Outstanding leadership, negotiation, and interpersonal skills.
This is a high-visibility role that requires a hands-on leader who can balance strategic program oversight with tactical execution while maintaining strong relationships across multiple organizations.