What are the responsibilities and job description for the Office Representative Clinical - OBGYN position at UVM Health - Porter Medical Center?
Job Description
We are seeking a friendly, organized, and detail‑oriented Office Representative to join our busy, fast‑paced OB‑GYN clinic. This front‑office role is essential to creating a welcoming experience for our patients while supporting the daily operations of a high‑volume clinical environment. The ideal candidate thrives in a team‑based setting, can manage multiple tasks at once, and remains calm and professional under pressure.
Key Responsibilities
We are seeking a friendly, organized, and detail‑oriented Office Representative to join our busy, fast‑paced OB‑GYN clinic. This front‑office role is essential to creating a welcoming experience for our patients while supporting the daily operations of a high‑volume clinical environment. The ideal candidate thrives in a team‑based setting, can manage multiple tasks at once, and remains calm and professional under pressure.
Key Responsibilities
- Greet and check in patients in a courteous, compassionate, and professional manner
- Answer and direct incoming phone calls while providing excellent customer service
- Schedule, reschedule, and confirm appointments accurately and efficiently
- Verify insurance information, collect copays, and update patient demographics
- Manage high patient volume while maintaining accuracy and attention to detail
- Communicate effectively with clinical staff, providers, and patients
- Support patient flow and assist with administrative tasks as needed
- Maintain patient confidentiality and comply with HIPAA regulations
- High school diploma or equivalent required
- Prior experience in a medical office or customer service role preferred
- Strong communication and interpersonal skills
- Ability to multitask and prioritize in a fast‑paced environment
- Excellent organizational skills and attention to detail
- Comfort working with electronic medical records (EMR) and basic computer skills
- Ability to remain professional, empathetic, and solution‑focused during busy or stressful situations
- A team player with a positive attitude
- Someone who enjoys a dynamic work environment and stays flexible
- A dependable and punctual individual who takes pride in their work
- A strong customer‑service mindset with a patient‑centered approach
- Supportive, collaborative team environment
- Opportunity to make a meaningful impact on patients’ healthcare experiences
- Fast‑paced and engaging workdays where no two days are the same