What are the responsibilities and job description for the Head Teller position at Utilities Employees Credit Union?
UTILITIES EMPLOYEES CREDIT UNION - STROUDSBURG LOCATION
HEAD TELLER- HOURS: 7:45AM - 5PM M-F FULL TIME ON-SITE
Position Summary
Responsibilities include servicing the daily needs of our membership, providing information regarding member's accounts, credit union services and products. Serves our membership with care and accuracy in processing a variety of transactions in the lobby including cash transactions, receiving, and processing deposit transactions, processing loan payment transactions, disbursing checks and completing transfers between accounts. The Head Teller is also responsible for assisting in the training of new employees in the Teller position.
The position requires proficiency in reading, writing, organization, and mathematical skills, along with demonstrated problem-solving and communication abilities. Candidates must possess strong attention to detail and customer service skills, as well as knowledge of Microsoft Office, particularly Word.
Essential duties include addressing member inquiries, performing teller transactions, balancing ATMs, and overseeing teller performance. The role involves maintaining compliance with policies and regulations, preparing necessary reports, and assisting with safe deposit program management. A high school diploma and previous teller experience are required, with a minimum of two years in customer service. Familiarity with credit unions and financial services is also necessary. The candidate must maintain a professional demeanor and adhere to established operating procedures. Additionally, the role emphasizes a commitment to member service success and proactive engagement with members.
Our Credit Union embraces a culture of empowerment, inclusion, and belonging by valuing the diverse qualities and contributions of employees and those we serve.
Note: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Offers of employment are contingent upon passing pre-employment screenings which consist of drug test, background check, and credit check.