What are the responsibilities and job description for the 71-302 Security Officer II position at Ute Mountain Casino Hotel?
Summary/Objective
Security Officers play a crucial role in maintaining the safety, integrity, and hospitality of Ute Mountain Casino Hotel. They ensure a secure environment for guests, employees, and property by enforcing policies, responding to incidents, conducting patrols, and providing excellent customer service. Security Officers are expected to remain visible but innocuous, act with patience and understanding, practice de-escalation techniques, and respond with professionalism and care in every situation.
This job description reflects a tiered role structure with three distinct levels (Security Officer I, Security Officer II, and Security Officer III). Each level builds upon the skills, responsibilities, and expectations of the prior.
Key Accountabilities
Security Officer Expectations (Applies to All Tiers)
- Maintain a visible, professional, and approachable presence to ensure safety and hospitality.
- Practice calm and respectful de-escalation techniques in all interactions.
- Enforce all casino, tribal, and regulatory policies fairly and consistently.
- Remain observant and responsive; report all safety or policy concerns.
- Remain at assigned posts or duties unless properly relieved, reassigned, or directed by a supervisor.
- Respond quickly to emergencies, including medical incidents and evacuations.
- Maintain confidentiality and accurate documentation of incidents.
- Be present, available, and attentive during regulated gaming activities that require security observation and oversight.
- Support a culture of service and protection by balancing enforcement with guest care.
Security Officer I (Entry-Level)
- Conduct routine patrols of interior and exterior property areas.
- Monitor guest and employee behavior for safety and compliance concerns.
- Provide clear, courteous directions and support to guests and team members.
- Report suspicious activity or policy violations to supervisors promptly.
- Assist with door checks, age verification, and guest escort requests.
- Respond to medical calls and provide basic first aid until EMS arrives.
- Note observations, complete assigned logs and incident reports.
Security Officer II (In addition to all Officer I duties)
- Conduct minor investigations and gather witness statements for review.
- Preserve scene integrity and protect potential evidence until relieved by supervisory personnel or appropriate authorities.
- Take initiative in incident response and begin leading scene management.
- Serve as a mentor to Security Officer I team members; model professionalism.
- Perform accurate report writing and initiate preliminary documentation.
- Demonstrate proficiency in UMCH protocols and Title 31 awareness.
General (All Levels)
- Must be at least 21 years of age and able to obtain and maintain a Ute Mountain Ute Gaming Commission Support License (background checks may be required).
- Must possess a valid driver’s license and be insurable under company policy.
- Must demonstrate professionalism, reliability, accountability, and attention to detail
- Must demonstrate a strong work ethic, sound judgment, and a high level of discretion and confidentiality.
- Ability to work flexible hours including nights, weekends, and holidays
- Must be fluent in English, both verbal and written. Must be able to write legible and coherent reports.
Education
- High school diploma or GED required.
Experience
- Security Officer I: Entry-level role. In addition to meeting the general and educational requirements, the ideal candidate will demonstrate a natural inclination for customer service, critical thinking in tense or uncertain situations, and a willingness to practice patience, professionalism, and kindness when faced with adversity. A service-oriented mindset, strong interpersonal skills, and a calm presence under pressure are key indicators of success in this role.
- Security Officer II: Intermediate-level position. In addition to meeting the general and educational requirements, the ideal candidate will have prior experience in a security, law enforcement, or military environment. They should demonstrate confidence in incident response, solid report-writing ability, and the maturity to handle sensitive situations with discretion and composure. A successful Officer II leads by example, supports team cohesion, and consistently balances assertiveness with approachability.
Knowledge, Skills, and Abilities (KSAs)
- Security Officer I
- Basic understanding of safety and security practices (training provided)
- Strong customer service orientation and interpersonal communication skills
- Ability to remain calm, observant, and responsive in uncertain situations
- Willingness to learn protocols, write clear incident notes, and follow chain of command
- Professional appearance and demeanor suitable for a guest-facing role
- Security Officer II
- Working knowledge of incident response, investigation basics, and policy enforcement
- Proficient in writing clear, accurate incident reports and taking witness statements
- Ability to mentor new security officers and support a cohesive team dynamic
- Familiarity with regulatory awareness (Title 31, tribal gaming expectations, MICs, SOPS, etc.)
- Skilled in maintaining professionalism during challenging or emotional situations