13-121 Assistant Manager - Bingo Operations

The Assistant Manager – Bingo Operations supports the Manager – Bingo Operations in overseeing daily bingo programming, customer engagement, and staff supervision. This role plays a vital part in sustaining a fun, service-driven environment for both players and team members by ensuring smooth gameplay, staff accountability, and exceptional guest experiences. Success in this role requires high energy, operational awareness, and a visible presence on the bingo floor.

Bingo Programming Support

• Assist in coordinating daily bingo schedules, game pricing, and special events
• Monitor session timing, assist with prize distribution, and ensure program accuracy
• Help maintain updated knowledge of current and upcoming bingo offerings

Create and lead a strong department culture focused on guest enjoyment and team morale.

• Set the tone for a fun, friendly, and energetic bingo environment from open to close
• Model positive interaction, inspire staff engagement, and encourage player excitement throughout sessions

Team Leadership and Oversight

• Support the Manager in supervising bingo floor staff and callers
• Coach team members in providing upbeat guest service and professional conduct
• Serve as lead on shift in Manager’s absence, maintaining operational continuity

Cash Handling and Inventory

• Prepare Oversee buy-in and payout processes during sessions
• Assist in managing inventory of bingo paper, electronics, and supplies
• Ensure adherence to internal control procedures and MICS

Foster player loyalty and resolve guest concerns professionally

• Personally engage with guests, resolve disputes, and ensure prompt issue resolution
• Support player development through meal comps, promotional outreach, and exceptional service as needed

Compliance and Reporting

• Work Support compliance with UMUGC, NIGC, and departmental SOPs
• Assist in completing daily logs, occurrence reports, and shift summaries

Team Engagement and Training

• Participate in onboarding and training of new team members
• Encourage a culture of teamwork and accountability
• Support the Manager in performance coaching and shift alignment

General

• Must be at least 21 years of age and able to obtain and maintain a Ute Mountain Ute Gaming Commission Support License (background checks may be required).
• Must demonstrate a passion for customer engagement and a fun-forward leadership style
• Ability to work flexible hours including nights, weekends, and holidays
• Must pass a drug test.

Education

• High school diploma or GED required

Experience

• Minimum of 1 years of supervisory or management experience in a hospitality, gaming, or entertainment setting
• Experience in organizing public-facing events or promotions is highly desirable
• Background in cash handling, gaming operations, or bingo operations preferred

Knowledge, Skills, and Abilities (KSAs)

• Excellent interpersonal and communication skills, with the ability to lead both team and guest interactions
• Strong decision-making, scheduling, and conflict resolution abilities
• Familiarity with POS systems and bingo electronic and other equipment; general computer literacy required
• Ability to set a cultural tone and energize a department to match guest expectations
• Strong attention to detail, accountability, and commitment to regulatory compliance