What are the responsibilities and job description for the Front Desk - Medical (Bilingual) position at Utah Partners for Health?
Description
Facilitate patient flow by scheduling appointments, registering patients, verifying all pertinent information, charging the correct fees and collecting payments.
ESSENTIAL JOB FUNCTIONS
- Answer the telephone, schedule appointments, screen calls and use judgment with respect to the degree of urgency for medical attention.
- Perform patient registration, make copies of and collect all required patient paperwork, and charge and collect payments.
- Ensure that appointment reminder calls to patients are made the day before.
- Assist patients with questions concerning charges and insurance billing. Communicate positively and clearly with patients about sliding fee discounts and the documentation needed for appointments.
- Maintain patient account accuracy by obtaining, recording, and updating personal and financial information and scanning patient records.
- Keep patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule and reminding provider of service delays.
- Collects mail and faxes for Clinic Manager to distribute to appropriate employees/departments.
- Ensure accurate implementation and maintenance of the sliding fee scale in the EMR system.
- Complete morning and nightly checklists.
ANCILLARY JOB FUNCTIONS
- Maintain equipment and stocking of supplies.
- Ensure the cleaning of the reception work and waiting area.
- Other duties as assigned.
Requirements
EDUCATION AND EXPERIENCE
- High School Diploma or equivalent is required.
- 1 year related experience is recommended.
- Must be English/Spanish bilingual. Fluent speaking, writing, and reading
Preferred, but not required:
- Medical billing.
- Experience using Electronic Medical Record (EMR) systems such as USIS, ECW and Help
Salary : $16 - $22
